Operations & Customer Support Administrator

Ess; England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Company pension scheme

20 days holiday per year increasing to

Training & development opportunities

Job summary

ESS EMPLOYMENT LTD is seeking an Office Administrator to join a small, friendly team in the UK. You will provide efficient administrative and customer support across the business, working with Sales, Accounts and Warehouse Operations to ensure smooth day-to-day operations.

The role requires organisation, a professional manner, accurate data handling, and confidence in communicating with customers and suppliers. Full training on ERP/CRM systems will be provided.

Qualifications

• Organised and methodical.
• Friendly, approachable and professional.
• Confident speaking to customers and suppliers.
• Accurate and attentive to detail.
• Comfortable using computers and Microsoft Office.
• Able to manage several tasks and priorities.

Responsibilities

• General office administration and organisation.
• Answering telephone calls and dealing with emails professionally.
• Providing administrative support to Sales and Accounts teams.
• Processing and maintaining accurate records and documentation.
• Assisting with customer enquiries and providing excellent customer service.
• Entering and maintaining information on Company systems.
• Assisting with quotations, orders and general sales administration.
• Liaising with customers, suppliers and colleagues.
• Supporting the processing of invoices, purchase orders and other financial administration.
• Maintaining electronic and paper filing systems.
• Assisting with returns, deliveries and general customer administration.
• Preparing reports and information when required.
• Providing holiday and absence cover for colleagues.
• Supporting the Company with its ISO : Quality Management System.
• Carrying out other reasonable administrative duties as required.

Skills

Organised

Customer communication

Microsoft Office

Multi-tasking

Independent work

Team player

Detail-oriented

Reliable

Tools

ERP/CRM system

Job description

ESS EMPLOYMENT LTD is seeking an Office Administrator to join a small, friendly team in the UK. You will provide efficient administrative and customer support across the business, working with Sales, Accounts and Warehouse Operations to ensure smooth day-to-day operations.

The role requires organisation, a professional manner, accurate data handling, and confidence in communicating with customers and suppliers. Full training on ERP/CRM systems will be provided.