Senior Order Management Lead - Hybrid & Flexible Hours

Softcat; Marlow; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

School pick-up flexibility

Job summary

Softcat is recruiting a Senior Order Management Executive to join our Procurement team in the United Kingdom. You will own complex creditor, shipment and backorder activities, ensure accurate invoicing across Order Management, and act as the first escalation point while collaborating with procurement colleagues.

You will drive improvements in service, automate processes where possible, and coach team members to share knowledge.

Qualifications

• Excellent organisational skills and attention to detail.
• Excellent communication and stakeholder management abilities.
• Proven problem-solving and decision-making skills.
• Ability to manage multiple priorities and deadlines independently.
• A proactive approach to learning and knowledge sharing.
• A continuous improvement and innovation mindset.
• Enthusiastic approach to teamwork.

Responsibilities

• Owning complex creditor, shipment and backorder activities.
• Comprehensive understanding of invoicing responsibilities within all areas of Order Management.
• Managing shared inboxes and acting as the first point of escalation for the team.
• Monitoring supplier SLAs and driving improvements in service and accuracy.
• Leading & supporting process improvement, automation and operational efficiency initiatives.
• Strong collaboration across wider procurement teams.
• Building strong stakeholder relationships to resolve escalations effectively.
• Coaching, mentoring and driving knowledge sharing throughout the team.
• Driving continuous improvement through innovation, project leadership and personal development.

Skills

Organisational skills

Stakeholder management

Problem-solving

Prioritisation

Knowledge sharing

Continuous improvement

Job description

Softcat is recruiting a Senior Order Management Executive to join our Procurement team in the United Kingdom. You will own complex creditor, shipment and backorder activities, ensure accurate invoicing across Order Management, and act as the first escalation point while collaborating with procurement colleagues.

You will drive improvements in service, automate processes where possible, and coach team members to share knowledge.