Global Order & Logistics Specialist (Hybrid)

Talent Guardian; Guildford; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

Talent Guardian in Guildford is seeking an experienced Order Processing Coordinator to own the customer order journey from start to finish. The role involves handling end-to-end orders, currency considerations and collaboration with warehouse, couriers and procurement to keep orders moving smoothly.

The ideal candidate has 5+ years in order processing or logistics, strong ERP and Excel skills, and a proven ability to communicate effectively with UK and European B2B clients.

Qualifications

• 5+ years in order processing, logistics or supply chain coordination
• Experience working with international suppliers (ideally China-based)
• Track record supporting UK and European B2B clients, with a grasp of commercial expectations and basic customs requirements
• Confident on ERP / order management systems
• Strong Excel / Google Sheets skills
• Excellent communication and organisation, and the ability to juggle competing priorities

Responsibilities

• Manage the full end-to-end order cycle — receiving, validating and entering customer orders, confirming availability, pricing, lead times and shipping terms
• Keep customers updated on order status, tracking and any delays
• Coordinate with warehouse, workshop, couriers and procurement to keep things on track
• Produce customer-specific paperwork in line with each client's SOPs
• Handle export documentation for orders heading outside the EU, liaising with authorities for customs paperwork
• Monitor stock levels and flag low stock, backorders or delays early
• Build reports on open orders, backorders and delivery KPIs
• Be a key point of contact for B2B customers, including mid and senior management on the client side
• Provide holiday and overflow cover for a closely related role within the team

Skills

Order processing

Excel/Sheets

Communication

Organisation

Logistics coordination

Tools

ERP systems

Job description

Talent Guardian in Guildford is seeking an experienced Order Processing Coordinator to own the customer order journey from start to finish. The role involves handling end-to-end orders, currency considerations and collaboration with warehouse, couriers and procurement to keep orders moving smoothly.

The ideal candidate has 5+ years in order processing or logistics, strong ERP and Excel skills, and a proven ability to communicate effectively with UK and European B2B clients.