Senior Operations Specialist

Checkatrade; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading home improvement marketplace in the UK is seeking a Senior Operations Specialist for a 12-month FTC. The role involves driving operational change, managing end-to-end projects, and collaborating across teams to improve processes. Ideal candidates have experience in change management and project delivery, along with strong problem-solving skills. The position offers a competitive salary, annual bonuses, and benefits like gym membership and additional leave.

Benefits

Competitive salary + annual bonus

Health and well-being support

Gym membership

Cycle Scheme

Birthday leave

Paid charity leave

Qualifications

• Experience in change management, operations or process improvement.
• Confidence in managing projects and engaging stakeholders.
• Ability to work autonomously and spot opportunities.

Responsibilities

• Drive operational change and ensure smooth transformation.
• Manage change projects from scoping to delivery.
• Collaborate across teams to streamline processes.

Skills

Change management

Operational improvement

Project management

Data analysis

Communication skills

Problem-solving

Tools

Spreadsheets

SQL

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Join us as a Senior Operations Specialist ( 12 Month FTC)

Want to do work that really matters?

At Checkatrade, we're building the UK's go-to home improvement marketplace. Every day, we help millions of homeowners find the right tradesperson for the job - fast, fair, and without the faff.

As our next Senior Operations Specialist (FTC), you'll play a key role in making that happen. From driving operational change and embedding new ways of working, to ensuring every transformation lands smoothly across the business, your work will help us move forward, one job at a time.

Forget long lists, here's what you'll actually spend your time on:

• You'll work across the business to spot risks, surface issues early, and help teams adapt - using clear comms, practical training, and a hands‑on approach.
• From scoping and planning to delivery, you'll run operational change projects end‑to‑end, and keep things moving at pace.
• You'll lead internal forums, manage our comms approach, and make sure everyone has the tools they need to handle change well.
• You'll track how changes land using internal data, team feedback, and customer insight, and use that to improve what comes next.
• You'll spot opportunities to streamline operations, improve processes, and cut down the faff.
• From VPs to front‑line teams, you'll collaborate across the business - making the Change and Ops team feel visible, trusted, and easy to work with.
• You'll help evolve the role and impact of the Change team, so we can support the business even better in future.

It's not about ticking every box. It's about turning up curious, ready to crack on. You'll do well here if you bring:

• You've worked in change, ops or process improvement before. Whether it's consulting, business analysis or making things run better from the inside - you know how to spot what needs fixing and make change happen.
• You don't wait to be asked, you spot risks early, see opportunities others miss, and know how to get things moving.
• You're confident managing work end‑to‑end and know how to bring people with you - even when priorities compete.
• Fast‑moving, high‑stakes, lots to juggle? You stay focused and get things done without dropping the ball.
• You know your way around spreadsheets, can pull the right numbers to make a point - and if you know SQL, even better.
• Whether it's a new process or a big change, you know how to explain it clearly and get people on board.
• You care about where we're heading and how we get there, and you don't miss the small stuff along the way.

We believe great work deserves great rewards. Here's just a taste:

• Competitive salary + annual bonus or commission (role dependent)
• Health, well‑being and learning support
• Gym membership, Smart Tech Scheme and Cycle Scheme
• Birthday/Special day leave
• Buy & sell holiday scheme
• 1 week's paid charity leave and much more!

How we'll get to know each other:

• Screening call with one of our Talent Acquisition Partners
• 1st stage interview with our Change & Programme Delivery Manager
• 2nd stage interview with Cross‑Functional Stakeholders
• Final interview will include a case study with a panel of stakeholders

If you require any reasonable adjustments during our interview process, please discuss them with your Talent Acquisition Partner.

If this sounds like the place where you can do your best work, we'd love to hear from you, even if you don't tick every box

About usWe're Checkatrade - the UK's leading platform for finding a tradesperson. With more than 50,000 trades listed and over 6 million reviews, we help homeowners get jobs done right and help tradespeople grow their business.

We're growing fast, with big plans to become the go‑to brand for home improvements. If you care about great work, take pride in the details, and want to make an impact, you'll fit right in.