Senior Operations Lead, Collections & Recoveries (Hybrid)

Shared Services Connected Ltd; North East; Hybrid; GBP 63,000 - 75,000; Full time

Job summary

A national services organization, located in Newcastle, is looking for a Senior Business Operations Manager to lead their Collections & Recoveries team. This full-time position emphasizes a strong understanding of debt collection in regulated environments and driving compliance with UK laws. The role offers flexibility with a hybrid working model and a competitive salary of up to £75K as well as a generous benefits package including a car allowance and private medical insurance.

Benefits

£5,400 car allowance

25 days annual leave with buy option

Private medical

Life assurance

Generous flexible benefits fund

Qualifications

• Experience in debt collection within regulated environments.
• Comfortable navigating fast-paced evolving environments.
• Mortgage experience is a plus.

Responsibilities

• Lead and empower a high-performing team.
• Shape collections and recoveries strategy.
• Ensure compliance with UK consumer credit laws.
• Identify risks using data and insight.
• Build a high-performing team through coaching.

Skills

Strong understanding of regulatory requirements

Excellent communication skills

Proactive partnership-focused mindset

Leadership and motivational skills

Solution-focused approach

Job description

A national services organization, located in Newcastle, is looking for a Senior Business Operations Manager to lead their Collections & Recoveries team. This full-time position emphasizes a strong understanding of debt collection in regulated environments and driving compliance with UK laws. The role offers flexibility with a hybrid working model and a competitive salary of up to £75K as well as a generous benefits package including a car allowance and private medical insurance.