Senior On-Site Technical Support Engineer

Emplyfy

Marlow

On-site

GBP 30,000 - 40,000

Full time

6 days ago

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Benefits offered by this job

40 days annual leave

Job summary

Emplyfy is seeking an experienced Technical Support Engineer to provide hands-on IT support at customer sites around Marlow. You will own technical queries, investigate faults, and carry out maintenance activities while working within SLAs.

The role requires at least 5 years of IT experience, cyber/gdpr security know-how, and proficiency with Microsoft 365. You will work across a broad tech stack including Azure, Intune, and networking components.

Qualifications

Minimum 5 years of IT experience in a technical role.
Hands-on implementation experience with Cyber Essentials and GDPR security standards.
Experience with Microsoft 365 (Email, SharePoint, Teams, OneDrive).
Experience with Azure administration and Intune will be a plus.

Responsibilities

Take ownership of customer technical queries and provide appropriate support.
Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
Manage incoming support tickets and requests through the Service Desk platform.
Keep customers informed about progress and resolution times in accordance with SLAs.
Escalate serious or business-critical incidents when required.
Plan and manage daily priorities to ensure work is completed efficiently.
Monitor customer systems and environments and ensure their technology continues to support business requirements.
Install, configure, test, maintain and repair IT equipment and software.
Maintain clear records of technical activity, ticket updates and outstanding tasks.
Deal with urgent incidents both remotely and on-site.