Senior On-Site Technical Support Engineer

Emplyfy; Chobham; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days annual leave

Job summary

Emplyfy in Cobham, UK is seeking an experienced Technical Support Engineer to deliver practical IT support across a diverse technical environment, including hands-on work at customer locations.

You will own customer queries, travel to sites to investigate faults, manage tickets, and ensure timely resolutions in line with SLAs. A 5+ year IT background and Cyber Essentials/GDPR hands-on experience are required.

Qualifications

• 5+ years of IT experience and broad technical environment exposure.
• Hands-on Cyber Essentials and GDPR implementation experience.
• Microsoft 365 administration including Email, SharePoint, Teams and OneDrive.
• Windows Server 2016/2019/2022 with Group Policy and security settings.
• Strong communication and customer-focused approach.

Responsibilities

• Take ownership of customer technical queries and provide appropriate support.
• Travel to customer sites to investigate faults, implement fixes and perform maintenance.
• Manage incoming support tickets via the Service Desk platform.
• Keep customers informed about progress and resolution times per SLAs.
• Escalate serious incidents when required and coordinate with external providers.

Skills

Troubleshooting

Customer focus

Communication

Teamwork

Time management

Tools

Microsoft 365

Intune

RMM tools

Azure

DNS/DHCP

Job description

Emplyfy in Cobham, UK is seeking an experienced Technical Support Engineer to deliver practical IT support across a diverse technical environment, including hands-on work at customer locations.

You will own customer queries, travel to sites to investigate faults, manage tickets, and ensure timely resolutions in line with SLAs. A 5+ year IT background and Cyber Essentials/GDPR hands-on experience are required.