Senior On-Site IT Support – Bournemouth

Pure Resourcing Solutions; Bournemouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading educational organisation in Bournemouth is seeking an experienced IT Support Technician to provide essential 1st and 2nd line technical support. You will help maintain IT operations and infrastructure, ensuring smooth functionality in a collaborative environment. Ideal candidates will have strong troubleshooting skills and excellent customer service abilities. This full-time position offers a dynamic work atmosphere.

Qualifications

• Proven experience providing 1st & 2nd line technical support.
• Strong troubleshooting skills across Windows 10/11 and network systems.
• Excellent communication and customer service skills.

Responsibilities

• Deliver 1st and 2nd line technical support to staff and students.
• Monitor, prioritise, and resolve support requests.
• Maintain and support IT infrastructure including Windows and Office 365.
• Assist with projects, upgrades, and system improvements.

Skills

Technical support

Troubleshooting skills

Customer service

Attention to detail

Tools

Windows 10/11

Microsoft 365

Azure AD

Intune

Job description

A leading educational organisation in Bournemouth is seeking an experienced IT Support Technician to provide essential 1st and 2nd line technical support. You will help maintain IT operations and infrastructure, ensuring smooth functionality in a collaborative environment. Ideal candidates will have strong troubleshooting skills and excellent customer service abilities. This full-time position offers a dynamic work atmosphere.