IT Service Desk Analyst-First-Line Support + Great Benefits

Vitality; Bournemouth; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Bonus Schemes

Pension up to 12%

Vitality health insurance

Life Assurance

Job summary

A health-focused company in Bournemouth is searching for an IT Service Desk Analyst. This entry-level position involves providing 1st line support, managing service requests, and ensuring smooth operations. Ideal candidates will possess excellent communication skills and experience with ITSM tools, ensuring top-notch service to internal stakeholders. The role offers a competitive salary and benefits, including bonus schemes and health insurance.

Qualifications

• Previous call centre or Service Desk/IT support experience.
• Ability to communicate technical issues to varying technical levels.
• Demonstrable high levels of telephone-based service.

Responsibilities

• Act as the first point of contact for technical support.
• Manage incident and request tickets in the ITSM tools.
• Provide exceptional customer service to users.

Skills

Experience working with an ITSM tool

Strong verbal communication skills

Ability to handle multiple tasks

Job description

A health-focused company in Bournemouth is searching for an IT Service Desk Analyst. This entry-level position involves providing 1st line support, managing service requests, and ensuring smooth operations. Ideal candidates will possess excellent communication skills and experience with ITSM tools, ensuring top-notch service to internal stakeholders. The role offers a competitive salary and benefits, including bonus schemes and health insurance.