Education IT Technician - 1st/2nd Line Support + Training

WeDoData; England; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Competitive salary

Career progression opportunities

Training from experienced professionals

Job summary

A leading education technology provider in the United Kingdom is seeking an IT Technician to provide comprehensive IT support across four schools. The role involves maintaining various technologies such as Microsoft 365, Active Directory, and Apple devices. Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression.

Qualifications

• Previous industry experience in IT is required.
• Exceptional customer service skills are necessary.
• Familiarity with user management and end-user support is crucial.

Responsibilities

• Support 1:1 student iPads.
• Manage users with Active Directory.
• Administer mobile devices with JAMF.
• Provide support for Windows and Mac environments.
• Deliver 1st & 2nd line support across the schools.

Skills

Customer service skills

User management

End-user support

Familiarity with Microsoft 365

Experience with Windows and Mac environments

Tools

Active Directory

JAMF School

Apple devices

Chromebooks

Job description

A leading education technology provider in the United Kingdom is seeking an IT Technician to provide comprehensive IT support across four schools. The role involves maintaining various technologies such as Microsoft 365, Active Directory, and Apple devices. Ideal candidates will have prior IT experience, strong customer service skills, and the ability to manage user support in an educational setting. The position offers a competitive salary between £30k and £37k and opportunities for career progression.