Tech-Savvy? Join A Brilliant School It Team In Dorset As A 2Nd Line Support Technician!

Marchant Recruitment; Poole; On-site; GBP 25,000 - 34,000; Full time

Job summary

Marchant Recruitment is seeking a confident and technically capable 2nd Line IT Support Technician for a Poole-based school. You will provide hands-on technical support to staff and pupils, ensuring reliable IT systems and equipment.

Ideal candidates will have 2nd line experience, solid knowledge of Windows, Microsoft 365, networking, and strong problem-solving and communication skills. DBS check is required for this school role.

Qualifications

• Previous experience in an IT support or technical support role.
• Experience providing 2nd line support is highly desirable.
• Good knowledge of Windows, Microsoft 365 and networking.
• Strong troubleshooting and problem‑solving skills.
• Excellent communication skills and a helpful approach to user support.

Responsibilities

• Providing 1st and 2nd line technical support for staff and pupils.
• Diagnosing and resolving hardware, software and network issues.
• Installing, configuring and maintaining computers, laptops and printers.
• Supporting Microsoft 365, Windows environments and user accounts.
• Assisting with network connectivity, servers and system updates.
• Maintaining IT equipment records and documenting technical issues.

Job description

Location: Poole, Dorset
Job Title: 2nd Line IT Support Technician
Start Date: ASAP
Salary: Dependent on experience
Contract Type: Full-time, Permanent

About the School

An established and well-resourced school in Poole is looking for a confident and technically capable 2nd Line IT Support Technician to join its IT department. This is a fantastic opportunity for someone who enjoys troubleshooting, working with technology and providing hands‑on technical support.

About the Role

You will provide technical assistance across the school, helping ensure that staff and pupils have access to reliable IT systems and equipment.

Responsibilities will include:

• Providing 1st and 2nd line technical support for staff and pupils.

• Diagnosing and resolving hardware, software and network issues.

• Installing, configuring and maintaining computers, laptops and printers.

• Supporting Microsoft 365, Windows environments and user accounts.

• Assisting with network connectivity, servers and system updates.

• Maintaining IT equipment records and documenting technical issues.

The Ideal Candidate

• Previous experience in an IT support or technical support role.

• Experience providing 2nd line support is highly desirable.

• Good knowledge of Windows, Microsoft 365 and networking.

• Strong troubleshooting and problem‑solving skills.

• Excellent communication skills and a helpful approach to user support.

School‑based IT experience would be advantageous.

An enhanced DBS check will be required in line with the role.