Senior IT Support Technician

Pure Resourcing Solutions; Bournemouth; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading educational organisation in Bournemouth is seeking an experienced IT Support Technician to provide essential 1st and 2nd line technical support. You will help maintain IT operations and infrastructure, ensuring smooth functionality in a collaborative environment. Ideal candidates will have strong troubleshooting skills and excellent customer service abilities. This full-time position offers a dynamic work atmosphere.

Qualifications

• Proven experience providing 1st & 2nd line technical support.
• Strong troubleshooting skills across Windows 10/11 and network systems.
• Excellent communication and customer service skills.

Responsibilities

• Deliver 1st and 2nd line technical support to staff and students.
• Monitor, prioritise, and resolve support requests.
• Maintain and support IT infrastructure including Windows and Office 365.
• Assist with projects, upgrades, and system improvements.

Skills

Technical support

Troubleshooting skills

Customer service

Attention to detail

Tools

Windows 10/11

Microsoft 365

Azure AD

Intune

Job description

IT & Infrastructure Recruitment | 8+ Years Exp

Join a leading educational organisation in Bournemouth, providing vital IT support across a dynamic and collaborative environment. Please note, this role is based on site in Bournemouth, Mon-Fri.

Key Responsibilities

• Deliver 1st and 2nd line technical support to staff and students, ensuring smooth day-to-day IT operations.
• Monitor, prioritise, and resolve support requests efficiently, escalating complex incidents where necessary.
• Maintain and support IT infrastructure including Windows, Office 365, and core network services (AD, DHCP, DNS).
• Manage and track IT assets, licences, and documentation to ensure accuracy and compliance.
• Support cloud and on-premises platforms including Microsoft 365, Teams, and SharePoint.
• Assist with projects, upgrades, and system improvements, contributing to a secure and stable IT environment.
• Champion cybersecurity awareness within the organisation.
• Collaborate with central IT teams to resolve infrastructure or system-wide issues promptly.

About You

• Proven experience providing 1st & 2nd line technical support.
• Strong troubleshooting skills across Windows 10/11, Microsoft 365, and network systems.
• Familiarity with Azure AD & Intune.
• Excellent communication and customer service skills, with a calm, proactive approach.
• Strong attention to detail and ability to document processes clearly.
• Able to work independently, manage multiple priorities, and maintain a positive, solution-focused attitude.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Media

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