Senior National Account Manager

DELIVEROO; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a Senior National Account Manager to enhance relationships with key restaurant partners. This role involves analyzing performance data to provide actionable insights, conducting training sessions, and collaborating with various teams to drive growth. Join a dynamic team dedicated to transforming food delivery and making it more accessible. Enjoy a competitive compensation package, comprehensive benefits, and a vibrant workplace culture that values diversity and inclusivity.

Benefits

Free Deliveroo Plus

Team lunches from local restaurants

Healthcare coverage

Gym memberships

Dental insurance

25 days annual leave

Paid leave for volunteering

Maternity and paternity leave

Home working equipment

Additional training and social events

Qualifications

• Experience in account management or strategic partnerships.
• Ability to manage data and generate clear, actionable insights.

Responsibilities

• Monitor and analyze partner-specific goals and present performance reviews.
• Increase revenue by consulting partners on best practices.

Skills

Account Management

Data Analysis

Relationship Building

Communication Skills

Strategic Partnerships

Job description

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The Role

As a Senior National Account Manager, you will manage the daily relationship with a portfolio of the largest restaurant partners. You will use your expertise of the Deliveroo platform to grow these partners' sales while helping them improve their daily operations and become more efficient in working with customers and riders.

You will analyze data to understand partner performance patterns and create insights for improvement. You will report to your Client Partner and collaborate with teams such as Marketing, Operations, and Product.

Working with large-scale restaurant partners, you will often encounter new challenges, shaping the future of how Deliveroo collaborates with its biggest partners globally.

You will:

• Monitor and analyze partner-specific goals and present performance review meetings
• Manage weekly operational meetings and deliver insights during reviews with support from your Client Partner
• Provide guidance on improving and growing delivery as a channel
• Increase revenue and health metrics by consulting partners on best practices
• Deliver in-person training sessions covering operational best practices, Deliveroo insights, and troubleshooting
• Develop relationships with key restaurant partners by collaborating across Deliveroo teams
• Partner with regional Commercial Managers to identify growth opportunities in regional zones across the UK
• Work with restaurant marketing teams to implement marketing campaigns that add value to partners

Requirements

• Experience in account management or strategic partnerships
• Ability to manage data and generate clear, actionable insights
• Strong relationship-building and communication skills
• Experience in a dynamic, high-growth environment

Why Deliveroo?

Our mission is to transform shopping and eating by connecting consumers, restaurants, shops, and riders, making food and product access more convenient and enjoyable.

We enable people to buy what they want, when and where they want it.

Workplace and Diversity

At Deliveroo, people are our priority. We offer a wide range of benefits in health, family, finance, community, growth, and more. We embrace diversity and aim to create an inclusive environment where everyone can thrive, regardless of gender, race, sexuality, religion, or personal preferences. All you need is a passion for food and a desire to be part of a fast-growing startup in an exciting space.

We offer a competitive and comprehensive compensation and benefits package:

Compensation

• Competitive pay based on role and location
• Potential eligibility for bonuses, sign-on, or relocation support
• Up to 5% matched pension contributions

Equity

• Some roles may include share awards, providing ownership in Deliveroo

Food

• Free Deliveroo Plus: free delivery and special offers
• Team lunches from local restaurants

Time Away

• 25 days annual leave plus bank holidays, increasing with tenure
• Paid leave for volunteering

Health & Wellbeing

• Healthcare coverage, gym memberships, wellbeing apps, dental insurance, and other benefits

Work Life

• Maternity, paternity, and parental leave from day one
• Home working equipment and a parent-friendly culture
• Additional benefits like mortgage advice, travel schemes, training, and social events