Senior Marketplace Operations & Optimisation Manager

Ancient + Brave | B Corp; Lewes; On-site; GBP 35,000 - 55,000; Full time

Job summary

An innovative wellness brand based in Lewes is seeking a candidate to enhance operational excellence across Amazon and other marketplaces. The role demands experience with Amazon Business, maintaining product catalogue health, and driving KPIs for stock and fulfilment management. Join a mission-driven team that's committed to sustainability, with perks including comprehensive medical insurance and wellness programs.

Benefits

Complimentary nutrition and workout sessions

Discretionary bonus

Comprehensive private medical insurance

Annual holiday allowance of 25 days plus bank holidays

Flexible work options after probation

Qualifications

• Proven experience working with Amazon Business and understanding of Seller Central.
• Operational background in logistics and demand planning.
• Ability to translate insights into actionable strategies.

Responsibilities

• Deliver operational excellence across Amazon and additional marketplaces.
• Own product catalogue health and listing performance.
• Lead stock forecasting and replenishment processes.

Skills

Experience with Amazon Business

Operational background in compliance and logistics

Analytical and data-driven mindset

Communication skills

Proficiency in Amazon Ads Console or similar

Tools

Amazon Ads Console

Helium 10

Jungle Scout

Job description

We are a mission driven wellness brand with an award winning range of collagen, blends and supplements. We started as all good businesses do, by seeing the opportunity to do things differently in a growing market. To carefully balance people, planet, and profit for the sake of the world around us and our health. We are now shaping the future of wellness with simple daily rituals, thoughtfully and sustainably designed to support women's health. Our vision is to be the #1 wellness brand in the world, setting new standards for holistic health, sustainability and female empowerment.

As a B-Corp, Ancient + Brave meets the highest standards of social and environmental Impact. In June 2024 we have been named 5th in The Sunday Times 100 fastest-growing private companies and we have recently been recognised as one of the FT 1000: Europe's Fastest Growing Companies, 2025.

Want to be a part of a team that's shaping the future of health and wellbeing? We'd love to have you!

The Role

Deliver operational excellence and platform scalability across Amazon and additional marketplaces. Own all elements of listing quality, stock health, fulfilment performance, and marketplace expansion — ensuring commercial plans are enabled by operational precision and efficiency.

Key Responsibilities

Operational & Listing Excellence

• Own product catalogue health — accuracy, completeness, and policy compliance.
• Maintain high listing uptime and zero-suppression standards.
• Implement content governance and version control for all SKUs.
• Monitor and resolve listing errors, suppressed ASINs, and stranded inventory.

Stock & Fulfilment Management

• Lead stock forecasting and replenishment process in partnership with the Commercial Lead.
• Maximise stock availability and IPI performance.
• Minimise OOS and excess inventory.
• Manage FBA/FBM mix to optimise cost, speed, and margin.
• Drive fulfilment efficiency and operational KPIs (on-time delivery, defect rate).

Analytics, Reporting & Automation

• Build reporting infrastructure for listing health, stock coverage, and operational accuracy.
• Identify automation and process improvement opportunities to increase scalability.
• Partner with Commercial Lead to link operational data with trading performance.

Multi-Marketplace Expansion

• Lead onboarding and optimisation of additional marketplaces (eBay, Zalando, OnBuy, etc.).
• Develop scalable listing and stock processes to support multi-channel growth.
• Standardise catalogue data architecture across platforms.

Continuous Improvement & Innovation

• Champion operational innovation — tooling, listing audits, and automation.
• Define best-practice playbooks for product set-up, marketplace launches, and issue resolution.
• Support category and product launch readiness from an operational perspective.

KPIs & Performance Metrics

• Backend listing health score.
• Monitor health dashboard.
• Stock availability / OOS rate and IPI score.
• Operational accuracy (order defect, late dispatch, cancellation).
• Time-to-launch for new ASINs and new marketplaces.
• Automation / process efficiency metrics (time saved, accuracy uplift).
• Marketplace expansion milestones achieved.

Who You Are

To be successful in this role, you will need the following skills / knowledge / experience:

• Proven experience working for and/or managing Amazon Business, ideally in 3P, with an understanding of Amazon Seller Central. This can be brand or agency side. Relevant Amazon experience preferred.
• Operational background in compliance, logistics, product testing and/or demand planning.
• Highly analytical and data-driven mindset with the ability to translate insights into actionable strategy.
• Excellent communication and collaboration skills.
• Proficiency in tools such as Amazon Ads Console, Helium 10, Jungle Scout, or similar platforms is a plus.

Further, to truly thrive at Ancient + Brave you will need to embody the spirit of our brand and align with our company culture. You will be:

• Hungry: Ambitious, driven with a growth mindset, always seeking ways to learn, develop and be better.
• Humble: No ego, collaborative team player, always acts with integrity and clear sense of accountability, aligned with our B-Corp values.
• High Performing: Effective, efficient, with a solid work ethic. Always operates with self-awareness that enables them to consistently push for exceptional results while maintaining resilience, balance, and self-care.
• Hustle: Entrepreneurial, innovative, fast-paced, great communicator. Always adept at solving problems and navigating dynamic, ever-changing situations.

Our Interview Process and What You Can Expect

• Application Review – We’ll start by reviewing your CV/application to ensure it’s a good fit for the role.
• Initial Phone Call (circa 15-20 minutes) – A brief introductory chat with Luke, our Talent Partner, discussing your experience, career aspirations and how your values align with ours.
• Video Interview (circa 30 minutes) – A virtual interview with the hiring manager via Google Meet, featuring experience-based and competency-based questions. It’s also a great time to ask any initial questions you have.
• Interview Task – You’ll receive a task via email which you can prepare at home. This will form part of the discussion for the in-person interview and help us better understand your experience, skills and ways of working.
• In-Person Interview (60-90 minutes) – The final stage is an in-person interview at our Lewes office. You’ll meet with the hiring manager and one other team member, present your interview task, and answer competency questions.

Please Note

• This role requires full time working at our stunning Lewes offices. Please apply only if you’re within a reasonable commute. There will be an option to work from home one day per week after successful completion of your probationary period.
• We’re not seeking recruitment support for this role at this time.

WHY JOIN US

Ancient + Brave are a community-built brand embracing innovation and sustainability with social and environmental responsibility at the heart of everything we do. We hold ourselves accountable to the highest standards when it comes to balancing profit and purpose, enabling our team to build truly sustainable products. We are B Corp certified, members of 1% for the Planet, and commit to contributing a portion of all sales towards environmental partners.

At Ancient + Brave you’ll find an engaging, collaborative and inclusive work environment where your talents are nurtured and your contributions valued.

We provide all our team members with suitable laptop computers & headphones, ergonomic office furniture, fully stocked kitchen, and a range of wellness perks including complimentary nutrition and workout sessions in the office. We offer a discretionary bonus tied to company performance and individual contributions, ESG-invested pension contributions, comprehensive private medical insurance with specialist access, dental and optical coverage, a Mintago platform for financial wellbeing, retirement plans, and an annual holiday allowance of 25 days plus bank holidays and one wellbeing day.

We are an equal-opportunity employer committed to fostering an inclusive and diverse workplace culture. We embrace varied perspectives and encourage creativity that knows no bounds.