Senior Luxury Client Advisor – Jewelry & Watches

Bvlgari; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

BVLGARI UK is seeking an experienced Senior Client Advisor for our Harrods Boutique, specializing in jewelry and watches. This full-time role reports to the Store Manager and requires a passion for delivering an exceptional client experience.

You will act as a Brand Ambassador, leveraging product knowledge and CRM initiatives to build lasting client relationships and drive sales in a fast-paced luxury environment.

Qualifications

• Fluent in English.
• Experience in luxury retail and clienteling.
• Strong selling techniques and product knowledge.

Responsibilities

• Deliver exceptional selling experience to clients.
• Assist all clients/prospects with professionalism.
• Maintain CRM records and execute 1-to-1 CRM initiatives.
• Address complex client queries and complaints with diplomacy.
• Achieve and exceed sales objectives and store KPIs.
• Uphold company policies on discounts, security, and regulations.

Skills

Client-centric

Interpersonal Savviness

Client Relationship Development

Adaptability

Negotiation

Collaboration

Brand Sensitivity

Cultural Curiosity

Organized & Efficient

Detail-oriented

Fast-paced & Target-driven

Selling Techniques

Luxury Brand Awareness

Tools

CRM systems

Job description

BVLGARI UK is seeking an experienced Senior Client Advisor for our Harrods Boutique, specializing in jewelry and watches. This full-time role reports to the Store Manager and requires a passion for delivering an exceptional client experience.

You will act as a Brand Ambassador, leveraging product knowledge and CRM initiatives to build lasting client relationships and drive sales in a fast-paced luxury environment.