Senior Jewelry & Watches Client Advisor

BVLGARI; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

BVLGARI UK seeks an experienced Senior Client Advisor for our Harrods Boutique, specializing in jewelry and watches. Reporting to the Store Manager, the role emphasizes personalized service, expert product knowledge, and building lasting client relationships.

You will manage CRM initiatives, address complex client needs with diplomacy, and drive sales while upholding the brand's high standards in a fast-paced luxury environment.

Qualifications

• Client-centric mindset and relationship development are essential.
• Strong negotiation and collaboration skills are required.
• Brand sensitivity and cultural awareness are crucial in luxury retail.
• Excellent organization and attention to detail help manage multiple tasks.
• Ability to thrive in a fast-paced, target-driven environment.

Responsibilities

• Deliver an exceptional selling experience to every client.
• Assist all clients entering the store, handling needs with professionalism.
• Maintain up-to-date client information in the CRM and execute 1-to-1 CRM initiatives.
• Address complex client complaints with diplomacy and provide resolution strategies.
• Serve as a proactive liaison between clients and service departments.
• Aim to meet and exceed sales objectives and store KPIs.
• Stay updated on trainings and procedures to provide flawless service.
• Adhere to company policies on discounts, security, and transactions.

Skills

Client-centric

Client Relationship Development

Negotiation

Collaboration

Brand Sensitivity

Cultural Curiosity

Organized

Detail-oriented

Fast-paced & target-oriented

Tools

CRM system

Job description

BVLGARI UK seeks an experienced Senior Client Advisor for our Harrods Boutique, specializing in jewelry and watches. Reporting to the Store Manager, the role emphasizes personalized service, expert product knowledge, and building lasting client relationships.

You will manage CRM initiatives, address complex client needs with diplomacy, and drive sales while upholding the brand's high standards in a fast-paced luxury environment.