Senior Luxury Client Advisor - Elevate the Fashion Experience

Fendi; Greater London; On-site; GBP 40,000 - 65,000; Full time

Job summary

FENDI is seeking an experienced Ambassador to deliver a luxurious client experience in our London store. You will drive sales through upselling across categories, while nurturing relationships and using CRM tools to engage customers.

The role requires deep product knowledge, professional presentation, and a proactive attitude to maintaining visual merchandising and inventory accuracy in a fast-paced luxury retail environment.

Qualifications

• Minimum 5 years’ experience in Retail Fashion with at least 2 in Luxury Sale.
• Fluent English; knowledge of other languages is a plus.
• Bachelor’s Degree or equivalent is preferred.

Responsibilities

• Engage in upselling, cross selling and multiple selling for all product categories.
• Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager.
• Provide customer feedback on products, especially newly launched products.
• Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided.
• Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set.
• Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
• Perform store duties as assigned by team leaders and management.
• Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
• Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance).
• Support during Store stock take and cycle-counts.
• Maintain proper visual merchandising according to company guidelines; Maintain a safe and clean store environment and implement daily housekeeping duties.
• You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

Skills

Selling skills

Communication

Customer service

Relationship building

Organization

Fluent English

Education

Bachelor's degree or equivalent

Tools

Retail management system

Job description

FENDI is seeking an experienced Ambassador to deliver a luxurious client experience in our London store. You will drive sales through upselling across categories, while nurturing relationships and using CRM tools to engage customers.

The role requires deep product knowledge, professional presentation, and a proactive attitude to maintaining visual merchandising and inventory accuracy in a fast-paced luxury retail environment.