Luxury Client Advisor — Elevate Experiences & Sales

FENDI; Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

FENDI in Manchester is seeking a passionate Ambassador to deliver an extraordinary luxury experience to every client. You will engage in upselling, cross selling and maintain high standards of service across all product categories.

In this role you will strengthen client relations using our CRM tools, manage store operations, stock and merchandising, and collaborate with management to meet performance targets. Fluency in English is required and a second language is a plus.

Qualifications

• Minimum 3 years’ experience in Retail Fashion, with at least 1 year in luxury sales.
• Bachelor’s degree or equivalent preferred.
• High personal image standards and strong selling/communication skills.
• Excellent relationships skills, self-reliant, friendly and patient.
• Organizational, professional, confident, and customer-service oriented.
• Fluent English; second language a plus.

Responsibilities

• Upsell, cross-sell and drive sales across product categories.
• Manage client relationships and CRM campaigns.
• Operate the sales management system for stock, payments and CRM data.
• Maintain inventory accuracy and support stock takes.
• Keep the store visually merchandising and clean.
• Perform duties as assigned by management.

Skills

Sales skills

Customer service

Communication

English fluency

Product knowledge

CRM experience

Stock management

Visual merchandising

Education

Bachelor’s degree or equivalent

Tools

CRM system

Retail management system

Job description

FENDI in Manchester is seeking a passionate Ambassador to deliver an extraordinary luxury experience to every client. You will engage in upselling, cross selling and maintain high standards of service across all product categories.

In this role you will strengthen client relations using our CRM tools, manage store operations, stock and merchandising, and collaborate with management to meet performance targets. Fluency in English is required and a second language is a plus.