Lux Fashion Client Advisor - Create VIP Experiences

Inside Lvmh; Greater London; Hybrid; GBP 30,000 - 42,000; Full time

Job summary

FENDI Ambassador is expected to deliver an extraordinary and luxurious experience to clients in a premium retail environment. You will upsell and cross-sell across all product categories while meeting targets under the guidance of the Store Manager.

Responsibilities include clienteling, maintaining strong customer relations, CRM usage, and accurate stock and store operations. Strong presentation and language skills are essential in a fast-paced luxury setting.

Qualifications

• At least 3 years in Retail Fashion, with 1 year in Luxury Sales.
• Bachelor’s Degree or equivalent preferred.
• Excellent relationship skills and high personal presentation.
• Strong selling and communication abilities are essential.
• Fluency in English; another language is a plus.

Responsibilities

• Upsell, cross-sell, and maximize sales across all product categories.
• Monitor sales performance and meet KPIs as directed by Store Manager.
• Provide feedback on products, including new launches.
• Strengthen client relationships and nurture the FENDI customer base.
• Manage CRM campaigns and set up one-on-one appointments.

Skills

Fluent English

Strong selling

Strong communication

Image management

Education

Bachelor’s degree or equivalent

Job description

FENDI Ambassador is expected to deliver an extraordinary and luxurious experience to clients in a premium retail environment. You will upsell and cross-sell across all product categories while meeting targets under the guidance of the Store Manager.

Responsibilities include clienteling, maintaining strong customer relations, CRM usage, and accurate stock and store operations. Strong presentation and language skills are essential in a fast-paced luxury setting.