Senior Solution Engineer

Salesforce, Inc.; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading tech company is hiring a Senior Solution Engineer to support their sales team in the UK. The role involves engaging with customers, presenting technical solutions, and collaborating with sales and product teams. Candidates should possess experience in marketing automation or customer data platforms and demonstrate strong interpersonal communication skills. This position offers flexible office arrangements and focuses on driving customer success through innovative technology solutions.

Qualifications

• Some experience working within a Solution Engineering or Pre-Sales role.
• Experience working in Marketing Automation or Customer Data Platforms.
• Strong verbal and interpersonal communication skills.

Responsibilities

• Support the sales pipeline through technical expertise.
• Lead client discovery and ensure proposed solutions meet customer needs.
• Present technical solutions to diverse audiences.

Skills

B2B Marketing Experience

Persuasive communication skills

Autonomous self-starter

Storytelling ability

Tools

Salesforce Marketing Cloud

CRM Systems

Marketing Automation Tools

Job description

Senior Solution Engineer

Remote type : Office - Flexible
Locations : United Kingdom - London
Time type : Full time
Posted on : Posted Today
Job requisition id : JR318016*

*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*

Job Category : Sales

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

The Salesforce Marketing Cloud is a leader in AI-driven digital customer engagement solutions across; email, mobile and web across B2B & B2C. The Salesforce Marketing Cloud Solution Engineer (MC SE) engages with customers ranging from operational marketing and IT teams to C-Level executives. The MC SE is a trusted advisor and guide delivering memorable customer experiences while positioning the business value of our solutions to all levels of audience. The MC Solution Engineer is part of the UKI Sales team, providing technology and industry expertise to customers and partners by crafting, packaging, and demonstrating innovative solutions that tackle key business challenges and help to deliver against demanding critical metrics.

In addition to working on sales opportunities and supporting marketing initiatives, you will also get a chance to work on exciting critical initiatives to drive continuous improvement within the Solution Engineering team and to grow your personal profile within Salesforce.

Responsibilities

• Success will be measured by the overall performance of the Sales team in growing annual revenues and providing solution expertise to support growing the sales pipeline.
• Work in close partnership with sales teams, partners, product and industry specialists to plan and deliver on sales campaigns, from technical discovery to technical close.
• Lead client discovery and workshop sessions to ensure that the proposed solution delivers customer success, solving identified business challenges, helping to achieve their important metrics, and providing a path to fast return on investment.
• Present and demonstrate technical solutions; have a passion for understanding and solving business challenges to bring the most value to customers.
• Deliver inspiring presentations and product demonstrations to expectant and influential audiences; either as part of sales cycles or Salesforce events such as World Tour and Dreamforce.
• Partner with Salesforce product management teams to deeply understand Salesforce solutions and roadmap, advise sales plays and advocate for key features needed for success across the Industry / Territory via Voice of the Customer feedback.
• Develop scalable, deployable, reusable, and relevant field enablement assets that drive differentiated business outcomes in order to accelerate adoption across customers, partners, and sales teams.
• Articulate Marketing & AI return on investment value to business and IT partners.
• Remain well-informed on the latest innovations in customer experience management solutions.
• Amplify the reach of your successes and learning moments internally to maximise the impact of every engagement.

Essential Requirements

• Some experience working within a Solution Engineering, Pre-Sales or Implementation role.
• B2B or B2C Marketing Experience.
• Experience working in one or more of : Marketing Automation, Customer Data Platforms and AI.
• Be an autonomous self-starter that is able to learn, lead and prioritise tasks and time effectively.
• Be comfortable working across multiple highly dynamic teams or on solo projects as required.
• Persuasive verbal, written, presentation and interpersonal communication skills that inspire change in large organisations.
• Passionate about storytelling to bring customer engagements to life using impactful presentation and solution demonstration content.

Additional (but not a must) Requirements

• Technical knowledge of the Salesforce platform.
• Technical expertise in any of the following technologies : marketing automation tools, CRM systems, Customer Data Platforms.
• Salesforce Marketing Cloud (Account Engagement, Engagement or Next / Advanced) experience a plus.
• Experience in modern cloud data platforms (Snowflake, Databricks, Big Query, RedShift).
• AI : Data Engineering, machine learning, Vector Databases & RAG, (a plus : Agentic AI and Agents).
• Experience in post-sales implementations.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.

Posting Statement

Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training and education.