Senior IT Technician - Projects (Hybrid, Flexible, Pension)

The University of Sheffield; Rotherham; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Annual leave entitlement

Pensions scheme

Flexible working opportunities

Staff discounts

Job summary

The University of Sheffield AMRC IT Team seeks a Senior IT Technician - Projects to provide expert day-to-day IT and AV support across major projects and facilities. You will be the focal point for project staff and external partners, coordinating with the wider IT team to support PCs, printers, laptops, networks, data storage, servers, and AV systems.

In this role you will guide project IT initiatives, implement improvements, and ensure high-quality service while complying with information

Qualifications

• Requires good honours degree in Computer Science or Information Systems or demonstrable equivalent IT experience.
• Extensive experience providing effective IT Support.
• Ability to manage workload across major projects.
• Experience in a highly regulated environment with controls.
• Experience managing a large fleet of endpoints and packaging for silent deployment (KACE/SCCM/Sysprep).
• Extensive experience supporting Windows 11, Mac, Android, iOS and other OS’s for deployment, imaging and fault resolution.
• Must be able to work in the UK without restrictions and undergo UK national security vetting as required.
• Excellent communication and customer service skills within an IT team.

Responsibilities

• Act as lead IT technician for assigned projects, coordinating additional IT resources as needed.
• Provide advice and guidance on a range of technical issues across project activities.
• Deliver high quality IT Support to staff, external stakeholders and project facilities.
• Be a point of escalation for IT matters within your projects.
• Write and maintain standard operating procedures for project IT activities.
• Collaborate with information security to adhere to policy related to projects and facilities.
• Install, configure and support standard and specialised IT and AV hardware and software for projects.
• Support wider IT team with BAU activities as project commitments allow.
• Lead development and implementation of significant technical infrastructure underpinning IT strategy.
• Create templates and schedule weekly security reports for dissemination to security team.

Skills

IT Support

Endpoint management

KACE/SCCM

SCCM

Project IT delivery

Travel readiness

Education

Bachelor’s degree in Computer Science or Information Systems (or equivalent IT experience)

Tools

SCCM

Dell/Quest KACE

Sysprep

Job description

The University of Sheffield AMRC IT Team seeks a Senior IT Technician - Projects to provide expert day-to-day IT and AV support across major projects and facilities. You will be the focal point for project staff and external partners, coordinating with the wider IT team to support PCs, printers, laptops, networks, data storage, servers, and AV systems.

In this role you will guide project IT initiatives, implement improvements, and ensure high-quality service while complying with information