Senior IT Technician - Projects

The University of Sheffield; Rotherham; On-site; GBP 33,000 - 37,000; Full time

Benefits offered by this job

Annual leave entitlement

Pensions scheme

Flexible working opportunities

Staff discounts

Job summary

The University of Sheffield AMRC IT Team seeks a Senior IT Technician - Projects to provide expert day-to-day IT and AV support across major projects and facilities. You will be the focal point for project staff and external partners, coordinating with the wider IT team to support PCs, printers, laptops, networks, data storage, servers, and AV systems.

In this role you will guide project IT initiatives, implement improvements, and ensure high-quality service while complying with information

Qualifications

• Requires good honours degree in Computer Science or Information Systems or demonstrable equivalent IT experience.
• Extensive experience providing effective IT Support.
• Ability to manage workload across major projects.
• Experience in a highly regulated environment with controls.
• Experience managing a large fleet of endpoints and packaging for silent deployment (KACE/SCCM/Sysprep).
• Extensive experience supporting Windows 11, Mac, Android, iOS and other OS’s for deployment, imaging and fault resolution.
• Must be able to work in the UK without restrictions and undergo UK national security vetting as required.
• Excellent communication and customer service skills within an IT team.

Responsibilities

• Act as lead IT technician for assigned projects, coordinating additional IT resources as needed.
• Provide advice and guidance on a range of technical issues across project activities.
• Deliver high quality IT Support to staff, external stakeholders and project facilities.
• Be a point of escalation for IT matters within your projects.
• Write and maintain standard operating procedures for project IT activities.
• Collaborate with information security to adhere to policy related to projects and facilities.
• Install, configure and support standard and specialised IT and AV hardware and software for projects.
• Support wider IT team with BAU activities as project commitments allow.
• Lead development and implementation of significant technical infrastructure underpinning IT strategy.
• Create templates and schedule weekly security reports for dissemination to security team.

Skills

IT Support

Endpoint management

KACE/SCCM

SCCM

Project IT delivery

Travel readiness

Education

Bachelor’s degree in Computer Science or Information Systems (or equivalent IT experience)

Tools

SCCM

Dell/Quest KACE

Sysprep

Job description

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

An opportunity has arisen for a person with excellent IT and AV skills to join the University of Sheffield Advanced Manufacturing Research Centre (AMRC) IT Team on a fixed term, full time basis (5 days a week/35 hours). This is a great opportunity for anyone looking for an interesting next step in their IT career, working across all 3 IT support lines within large, complex projects.

As Senior IT Technician - Projects, you will be embedded within the AMRC team. You will provide specialist day-to-day support to specific projects / facilities and will become a focal point for project staff and external partners. You will coordinate with the wider IT team in order to support the projects PCs, printers, laptops, networks, data storage, servers, and AV equipment - as well as software and licences.

You will provide technical expertise and guidance to your projects proposing and implementing improvements to project IT systems as required to ensure a continual high quality IT service.

Main duties and responsibilities

• Act as lead IT technician for your assigned projects, coordinating additional IT team resources as appropriate / as required in agreement with IT Management.
• Provide advice and guidance on a range of technical issues across the project's activities.
• Take responsibility for providing a comprehensive, enthusiastic and high quality IT Support service to project staff, external stakeholders, associated facilities and IT equipment.
• Be a point of escalation for all IT matters within your specific projects.
• Write and maintain standard operating procedures for project IT activities, to ensure appropriate resources from the wider IT team can cover your role efficiently as required.
• Work with information security / assurance colleagues to understand and adhere to policy and processes related to projects and facilities - particularly related to technical change.
• Install, configure and support a range of standard and specialised IT and AV hardware and software - especially with regards to their specific implementations on your projects.
• Support the wider IT team with business as usual IT activities as project commitments allow.
• Under the leadership of IT Management, lead the development and implementation of significant technical infrastructure that underpins the IT Strategy.
• Responsible for creating templates and scheduling weekly security reports for dissemination to the security team and supporting any internal investigations.
• In collaboration with IT Management, pipeline new system requests, coordinating university and IT resources, vendors and engineers for efficient project delivery, providing realistic timescaled and detailed work breakdown plans with the support of the wider team.
• Input into other projects as appropriate, ensuring technical considerations are managed appropriately throughout.
• Identify opportunities for improvements to IT systems and processes, raising with IT Management as appropriate, otherwise resolving and improving.
• Undertake continued professional development.
• Champion the University of Sheffield IT Code of Practice / Code of Connection.
• Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

• Criteria: Have a good honours degree in Computer Science or Information Systems, or demonstrable equivalent experience in IT roles. Essential or desirable: Essential Stage(s) assessed at: Application
• Criteria: Extensive experience of providing effective and efficient IT Support. Essential or desirable: Essential Stage(s) assessed at: Application
• Criteria: Ability to manage own workload with regards to major projects. Essential or desirable: Essential Stage(s) assessed at: Interview
• Criteria: Experience working within a highly regulated environment, and working with technical and procedure based controls. Essential or desirable: Essential Stage(s) assessed at: Application & Interview
• Criteria: Experience of managing a large fleet of endpoints, packaging applications for silent deployment using an asset lifecycle management system e.g. Dell/Quest KACE, Microsoft SCCM, Sysprep. Essential or desirable: Essential Stage(s) assessed at: Interview
• Criteria: Extensive experience supporting Microsoft Windows 11, Mac, Android, iOS and other OS's for client deployment, imaging, fault finding and fault resolution. Essential or desirable: Essential Stage(s) assessed at: Application & Interview
• Criteria: Must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria. Essential or desirable: Essential Stage(s) assessed at: Application
• Criteria: Effective communication skills, both written and verbal, communicating to staff at all levels the organisation's strategic plan and their personal contribution towards it. Essential or desirable: Essential Stage(s) assessed at: Application & Interview
• Criteria: Excellent customer service skills, with experience of being a highly visible member of an IT team, responding efficiently to enquiries. Essential or desirable: Essential Stage(s) assessed at: Interview
• Criteria: Ability to develop creative and elegant approaches to technical problem solving with an appreciation of longer-term implications. Essential or desirable: Essential Stage(s) assessed at: Interview
• Criteria: Experience of adapting your own skills to new circumstances. Essential or desirable: Essential Stage(s) assessed at: Interview
• Criteria: Ability to travel on an adhoc basis from the AMRC Facilities in Rotherham to other AMRC sites for team meetings and training. Essential or desirable: Desirable Stage(s) assessed at: Application & Interview

Further Information

Grade: 6

Salary: £32,722 - £37,369 per annum

Work arrangement: Full-time

Duration: Fixed term until 31st Jan 2029 - On Site

Line manager: IT Support Operations Manager

Direct reports: N/A

Right to work in the UK: If you do not currently hold the right to work in the UK, you can find more information here to help determine your visa eligibility. Additional guidance is also available on the UK Visa & Immigration website.

Our website: https://www.amrc.co.uk

For informal enquiries about this job contact Peter Hardie, Head Of IT (AMRC) [e-mail] / 0114 2227670

Next steps in the recruitment process

It is anticipated that the selection process will take place one week after the closing date. This will consist o f a panel interview. Contact Peter Hardie ([e-mail]) if you require any reasonable adjustments.

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• Generous pension scheme.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women's and Parent's networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes; integrated with our IT Career Route
• A range of generous family-friendly policies
  • paid time off for parenting and caring emergencies
  • access to menopause support in the workplace
  • paid time off and support for fertility treatment
  • and more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

Baseline personnel security standard

This role requires the postholder to undertake a Government baseline personnel security standard (BPSS) check as a condition of employment.

Appropriate National Clearances

You will need to obtain and maintain the necessary security clearance for the role. This is usually only available to British citizens who have been living in the UK for the past 10 years - Developed Vetting.

Closing Date :12/11/2026

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision ( www.sheffield.ac.uk/vision ) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.