Senior IT Technician - Projects

University of Sheffield; Rotherham; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive annual leave

Generous pension scheme

Flexible working opportunities

Retail discounts

Job summary

The University of Sheffield AMRC IT Team is seeking a Senior IT Technician to join a highly technical, project-focused environment. You will be the embedded specialist for diverse projects, providing robust IT support and ensuring systems meet project needs.

You will work across support, infrastructure, operations and information security, promoting best practices, security governance and risk reduction while maintaining excellent stakeholder relationships and proactive service delivery.

Qualifications

Responsibilities

• Work with project teams, research groups and IT to support and maintain IT systems for staff and facilities.
• Adhere to information and cyber security policies governing IT systems and processes.
• Be flexible and proactive in liaising with stakeholders to understand project requirements.
• Act as primary contact for projects within the IT team.
• Work with a range of standard and specialist IT hardware and software.
• Perform first, second and third line support, escalating as needed.
• Demonstrate team-working, communication and stakeholder engagement skills with excellent digital literacy.
• Improve project IT processes to increase security and compliance while reducing risk.

Job description

Are you a highly technical, versatile individual with a passion for IT? Then we could be looking for you! You will join the University of Sheffield Advanced Manufacturing Research Centre (AMRC) IT Team in a unique role as our Senior IT Technician

• Projects.Reporting to our IT Support Operations Manager, you will play an important role in AMRC projects
• specifically those that have diverse, complex IT requirements. Establishing a deep understanding of both the general AMRC IT environment, and project specific ones is key. You will communicate well, collaborating with colleagues in our support, infrastructure, operations and information security teams.In addition to building strong relationships within our IT team, you will embed yourself into your assigned project teams, being their dedicated specialist resource
• As a highly visible, reliable and proactive member of our team, you will:
• Work with central project teams, research groups and IT to support and maintain IT systems that underpin project staff, facilities and research activities.
• Adhere to relevant information and cyber security policies that govern IT systems and IT processes within our complex, fast paced and highly regulated projects.
• Be flexible and proactive in your approach, liaising with internal and external stakeholders to fully understand project requirements.
• Act as primary contact for projects within the IT team and for the IT team within projects.
• Work with a range of standard and specialist IT hardware and software products.
• Perform a varied support role, covering some first, second and third line activities escalating to more senior, or more specialist colleagues as required.
• Demonstrate strong team-working, communication and stakeholder engagement skills, combined with excellent digital literacy.
• Be proactive and have an eye for detail seeking ways to continually improve project IT processes, looking specifically for opportunities to increase security and compliance while reducing risk.

This is an excellent opportunity for someone looking to further their IT Support career and play a key role embedded in some of our most complex projects. You will bring comprehensive IT technical support skills to the role, as well as a good understanding of IT security, governance, risk and compliance practices.

Appropriate National Clearances. You will need to obtain and maintain the necessary security clearance for the role. This is usually only available to British citizens who have been living in the UK for the past 10 years.

We offer a phenomenal range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pension scheme, flexible working opportunities, a dedication to your development and wellbeing, a wide range of retail discounts, and much more!

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Our diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to the greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.