IT/AV Technician

Dunhillmedical; Sheffield; Hybrid; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Flexible working

Hybrid working

Generous annual leave

Job summary

The University of Sheffield Advanced Manufacturing Research Centre (AMRC) is seeking a technical, proactive IT/AV Technician to join the IT support team. You will provide second line IT/AV support to a diverse user base across helpdesk, remote and face-to-face channels, with occasional travel to other sites in the UK.

Join a dedicated team delivering efficient IT and AV services, maintaining devices, and supporting secure Windows and Linux estates while staying current with industry best

Qualifications

• Experience delivering 1st and 2nd line IT support in a busy environment.
• Experience with Windows, MacOS, Android and iOS deployments.
• Knowledge of Microsoft 365 and Google Workspace.
• Familiar with AV and conferencing technologies.

Responsibilities

• Handle IT and AV queries in person, remote sessions, phone and email.
• Represent IT support in discussions with customers for timely resolution.
• Prioritize workload with significant business impact in mind.
• Escalate complex issues to specialists as required.
• Maintain IT hardware, software and services to meet organisational needs.
• Support AV/conferencing tech for internal and external events.
• Assist with procurement of new IT equipment and services.
• Support Windows and Linux estate and security practices.

Skills

IT Support

Customer service

Problem solving

Communication skills

Tools

Topdesk

Microsoft 365

Google Workspace

AV equipment

Windows OS

Job description

School/Department: Advanced Manufacturing Research Centre

Work Arrangement: Full Time (Hybrid)

Contract Type: Permanent

Closing Date: 26/10/2026

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

The University of Sheffield Advanced Manufacturing Research Centre (consisting; AMRC and AMRC Training Centre) are seeking a highly technical, hardworking, and proactive IT/AV Technician to join our well regarded IT support team.

Our new IT/AV Technician will provide second line IT and AV Support and advice to a diverse user base via our helpdesk tool (Topdesk), phone, self-service, email, chat and face-to-face. You will join our 8 person second line team, providing a responsive and friendly technical support service to all AMRC staff - including remote support to our larger sites in Wales, Preston and Derby.

Working across the IT team you will raise and progress issues and build your awareness of the team's activities, processes and skills whilst escalating where necessary. You will also specify and procure a wide variety of standard and specialist IT hardware, software and services for the IT team and wider business.

Main duties and responsibilities

• In supporting AMRC and the AMRC Training Centre you will handle a range of queries in person, via remote sessions, telephone and email for all IT and AV systems.
• Represent the IT support team in discussions with customers regarding potential work, with a focus on timely resolution to problems whilst promoting good IT working practices.
• Ability to prioritise own workload, especially queries that have significant business impact.
• Escalate complex technical issues to specialists locally or at the University as appropriate.
• Use, monitor, and assist with the maintenance of a variety of general and specialist IT equipment, software and services in order to meet the requirements of the organisation.
• Understand the complexities of, and use cases of AV and conferencing technologies whilst supporting use with both internal and external stakeholders.
• Contribute to the technical and security maintenance of devices (laptops, desktops, tablets, mobile phones and peripherals) and asset management through various platforms.
• Facilitate the regular IT support ‘drop in sessions’ the team run in buildings across the group
• Carry out the procurement of new and replacement IT equipment, software and services.
• Support the secure use and maintenance of the organisation’s Windows and Linux estate.
• Contribute as required to high priority tasks, incidents or projects - be flexible in covering first and second line duties as directed by your line manager.
• Stay updated with emerging technologies, tools, and best practices in the field of IT Support through self-learning and training opportunities.
• Conduct user handovers and limited one-to-one training on new and existing equipment.
• Carry out all duties with an understanding of AMRC, University of Sheffield and industry governance, architectural and information security best practices and frameworks seeking support from AMRC and University subject matter experts as required.
• Establish good relationships across IT, Architecture, Digital and University IT Services.
• Support the IT team as necessary with updates and maintenance of existing IT platforms or the introduction of new technologies - support pilots, testing and adoption.
• While supporting AMRC sites across the UK, there will be occasions when travel will be required. A full driving licence is therefore essential for this role. Suitable travel and accommodation provisions will be provided where applicable.
• Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Criteria

Stage(s) assessed at

Experience of working in a team providing an effective and efficient IT Support service in a busy customer focused environment.

Application

Experience providing 1st and 2nd line Technical Support within a large complex organisation.

Application

Supporting knowledge of Microsoft Windows, MacOS, Android, iOS, Linux and other OS’s for client deployment, imaging, fault finding and fault resolution. (Primary focus on Windows)

Application & Interview

An up-to-date knowledge of the apps and services of Microsoft 365 and Google Workspace

Application

Good working knowledge of meeting and conference technologies, along with audio-visual installations of a complex nature or at high profile events.

Application & Interview

A solid understanding of software patch management and cyber security principles - including an awareness of Cyber Essentials +

Application & Interview

Ability to analyse and solve problems with an appreciation of longer term implications.

Application & Interview

Effective customer service and communication skills, both written and verbal, with the ability to communicate to academic, research and technical staff at all levels within the organisation.

Application & Interview

Undertake mandatory training. Comply with relevant University and AMRC policies - including health and safety, information security, procurement, IT/electrical waste and others.

Application & Interview

Experience working with an incident Management tool, such as TOPdesk.

Application & Interview

Working knowledge of market leading Mobile Device and Endpoint Management technologies including an understanding of OS imaging.

Application & Interview

Experience of developing and maintaining a network of contacts, particularly contributing to related communities of practice.

Application & Interview

Further Information

Grade

5

Work arrangement

Full-time, 35h - Open-ended – Hybrid - Flexible options considered.

Line manager

Direct reports

None

Right to work in the UK

This role does not meet the criteria for Skilled Worker sponsorship under the UK Visa & Immigration points-based system. Information on alternative visa options is available on www.gov.uk.

Our website

https://www.amrc.co.uk/

Next steps in the recruitment process

It is anticipated that the selection process will consist of a formal panel interview. We plan to let candidates know if they have progressed to the selection stage two weeks after the closing date . If you need any support, equipment or adjustments to enable you to participate in any element of the recruitment process you can contact Toby Griffin, IT Support Operations Manager at [e-mail]

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A commitment to your development access to learning and mentoring schemes; integrated with our Technical Career Route.
• A range of generous family-friendly policies
  • paid time off for parenting and caring emergencies
  • support for those going through the menopause
  • paid time off and support for fertility treatment
  • and more

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

Baseline personnel security standard & Security Clearance

You will need to obtain and maintain the necessary security clearance for the role. This is usually only available to British citizens who have been living in the UK for the past 5 years.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision ( www.sheffield.ac.uk/vision ) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.

The University of Sheffield
Western Bank
Sheffield
S10 2TN
[phone]