Senior IT Technician - Projects

Dunhillmedical; Rotherham; On-site; GBP 42,000 - 54,000; Full time

Job summary

The University of Sheffield AMRC IT Team seeks a Senior IT Technician - Projects on a fixed-term, full-time basis (35 hours/week). Embedded within AMRC, you’ll support projects and facilities, managing IT needs from PCs to AV hardware while coordinating with the wider IT group to ensure high-quality service.

You will implement improvements to project IT systems, develop SOPs, and maintain security reporting in collaboration with IT Management.

Qualifications

• Extensive experience providing effective IT support across projects and facilities.
• Ability to manage workload on major projects.
• Experience in highly regulated environments with controls and procedures.
• Experience managing a large fleet of endpoints and silent deployment packaging.
• Proficiency with Windows 11, macOS, Android and iOS deployments.
• UK right to work and willing to obtain DV clearance as required.
• Excellent written and verbal communication with staff at all levels.

Responsibilities

• Act as lead IT technician for assigned projects and coordinate IT resources.
• Provide guidance on technical issues across project activities.
• Deliver high-quality IT support to staff, stakeholders and facilities.
• Be escalation point for IT matters within projects.
• Write and maintain SOPs for project IT activities.
• Collaborate with information security to ensure policy adherence.
• Install, configure and support IT and AV hardware/software for projects.
• Lead development of significant IT infrastructure supporting the IT strategy.

Skills

IT support

AV systems

customer service

time management

communication

UK security vetting

problem solving

travel (adhoc)

Education

Honours degree in Computer Science or Information Systems

Tools

Dell/Quest KACE

Microsoft SCCM

Sysprep

Job description

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

An opportunity has arisen for a person with excellent IT and AV skills to join the University of Sheffield Advanced Manufacturing Research Centre (AMRC) IT Team on a fixed term, full time basis (5 days a week/35 hours). This is a great opportunity for anyone looking for an interesting next step in their IT career, working across all 3 IT support lines within large, complex projects.

As Senior IT Technician - Projects, you will be embedded within the AMRC team. You will provide specialist day-to-day support to specific projects / facilities and will become a focal point for project staff and external partners. You will coordinate with the wider IT team in order to support the projects PCs, printers, laptops, networks, data storage, servers, and AV equipment - as well as software and licences.

You will provide technical expertise and guidance to your projects proposing and implementing improvements to project IT systems as required to ensure a continual high quality IT service.

Main duties and responsibilities

• Act as lead IT technician for your assigned projects, coordinating additional IT team resources as appropriate / as required in agreement with IT Management.
• Provide advice and guidance on a range of technical issues across the project's activities.
• Take responsibility for providing a comprehensive, enthusiastic and high quality IT Support service to project staff, external stakeholders, associated facilities and IT equipment.
• Be a point of escalation for all IT matters within your specific projects.
• Write and maintain standard operating procedures for project IT activities, to ensure appropriate resources from the wider IT team can cover your role efficiently as required.
• Work with information security / assurance colleagues to understand and adhere to policy and processes related to projects and facilities - particularly related to technical change.
• Install, configure and support a range of standard and specialised IT and AV hardware and software - especially with regards to their specific implementations on your projects.
• Support the wider IT team with business as usual IT activities as project commitments allow.
• Under the leadership of IT Management, lead the development and implementation of significant technical infrastructure that underpins the IT Strategy.
• Responsible for creating templates and scheduling weekly security reports for dissemination to the security team and supporting any internal investigations.
• In collaboration with IT Management, pipeline new system requests, coordinating university and IT resources, vendors and engineers for efficient project delivery, providing realistic timescaled and detailed work breakdown plans with the support of the wider team.
• Input into other projects as appropriate, ensuring technical considerations are managed appropriately throughout.
• Identify opportunities for improvements to IT systems and processes, raising with IT Management as appropriate, otherwise resolving and improving.
• Champion the University of Sheffield IT Code of Practice / Code of Connection.
• Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Criteria

Stage(s) assessed at

Have a good honours degree in Computer Science or Information Systems, or demonstrable equivalent experience in IT roles.

Application

Extensive experience of providing effective and efficient IT Support

Application

Ability to manage own workload with regards to major projects.

Interview

Experience working within a highly regulated environment, and working with technical and procedure based controls.

Application & Interview

Experience of managing a large fleet of endpoints, packaging applications for silent deployment using an asset lifecycle management system e.g. Dell/Quest KACE, Microsoft SCCM, Sysprep

Interview

Extensive experience supporting Microsoft Windows 11, Mac, Android, iOS and other OS’s for client deployment, imaging, fault finding and fault resolution.

Application & Interview

Must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria

Application

Effective communication skills, both written and verbal, communicating to staff at all levels the organisation’s strategic plan and their personal contribution towards it.

Application & Interview

Excellent customer service skills, with experience of being a highly visible member of an IT team, responding efficiently to enquiries.

Interview

Ability to develop creative and elegant approaches to technical problem solving with an appreciation of longer-term implications.

Interview

Experience of adapting your own skills to new circumstances.

Interview

Ability to travel on an adhoc basis from the AMRC Facilities in Rotherham to other AMRC sites for team meetings and training.

Further Information

Grade

6

Work arrangement

Full-time

Duration

Fixed term until 31st Jan 2029 – On Site

Line manager

IT Support Operations Manager

Direct reports

N/A

Right to work in the UK

If you do not currently hold the right to work in the UK, you can find more information here to help determine your visa eligibility. Additional guidance is also available on the UK Visa & Immigration website .

For informal enquiries about this job contact Peter Hardie, Head Of IT (AMRC) [e-mail] / 0114 2227670

Next steps in the recruitment process

It is anticipated that the selection process will take place one week after the closing date. This will consist o f a panel interview. Contact Peter Hardie ( [e-mail] ) if you require any reasonable adjustments.

A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.

Flexible working opportunities, including hybrid working for some roles.

A wide range of discounts and rewards on shopping, eating out and travel.

A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).

Recognition Awards to reward staff who go above and beyond in their role.

A commitment to your development access to learning and mentoring schemes; integrated with our IT Career Route

A range of generous family-friendly policies

paid time off for parenting and caring emergencies

access to menopause support in the workplace

paid time off and support for fertility treatment

We are a Disability Confident Leader (opens in a new window). If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

Appropriate National Clearances

You will need to obtain and maintain the necessary security clearance for the role. This is usually only available to British citizens who have been living in the UK for the past 10 years - Developed Vetting.

The University of Sheffield

Western Bank

Sheffield

S10 2TN

[phone]