Senior IT Technician - MSP Support & Networking

Emplyfy

Beaconsfield

On-site

GBP 30,000 - 40,000

Full time

4 days ago

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Benefits offered by this job

40 days holiday

Job summary

Emplyfy, a technology services provider, seeks a Senior IT Technician to support a diverse client portfolio in a fast-moving MSP environment. You'll be the first technical contact, delivering exceptional customer support and solving hardware, software, and network incidents.

You will attend client premises for troubleshooting and maintenance, manage tickets to service levels, monitor systems, maintain records, and contribute to projects.

Qualifications

Five or more years of relevant industry experience.
Practical experience with Cyber Essentials controls and GDPR standards.
Excellent communication and client-facing skills.

Responsibilities

Deliver exceptional customer support as the first point of technical contact.
Resolve hardware, software and network-related incidents.
Attend client premises for troubleshooting, upgrades and maintenance.
Process and manage support tickets within agreed service levels.
Keep stakeholders informed of progress and resolutions.
Escalate urgent matters when necessary.
Monitor customer systems and infrastructure health.
Maintain technical records and documentation.
Assist with planned projects and deployments.
Respond to high-priority support requests.

Skills

Customer support

Networking

Windows/Apple support

Intune management

Remote monitoring tools

Documentation

Tools

Intune

Remote monitoring tools

Windows Server tools

Job description

You will attend client premises for troubleshooting and maintenance, manage tickets to service levels, monitor systems, maintain records, and contribute to projects.

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