Senior IT Technician - MSP: Windows & Apple Support

Emplyfy; Hertford Heath; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30k–£40k per year

40 paid holiday days per year

Job summary

Emplyfy is seeking a Senior IT Technician to support a diverse portfolio of clients within a fast-moving MSP environment across the United Kingdom. You will be the first technical contact, delivering exceptional customer support while resolving hardware, software and network issues on Windows and Apple devices.

You will attend client premises for troubleshooting, carry out upgrades, maintain documentation, and assist with projects.

Qualifications

• Five or more years of relevant industry experience.
• Experience with Cyber Essentials controls and GDPR standards.
• Experience with Intune device management and remote monitoring tools.
• Strong networking background.
• Proficient in Windows Server security and policy administration.
• Excellent communication and client-facing skills.

Responsibilities

• Deliver exceptional customer support as the first point of technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within agreed service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Skills

Communication skills

Client-facing

Troubleshooting

Team collaboration

Tools

Intune

Remote monitoring

Windows Server

Windows OS

Apple devices

Job description

Emplyfy is seeking a Senior IT Technician to support a diverse portfolio of clients within a fast-moving MSP environment across the United Kingdom. You will be the first technical contact, delivering exceptional customer support while resolving hardware, software and network issues on Windows and Apple devices.

You will attend client premises for troubleshooting, carry out upgrades, maintain documentation, and assist with projects.