Senior IT Technician – MSP Support (Windows & Mac)

Emplyfy; Crawley Down; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday per year

Job summary

Emplyfy, a technology services provider in the United Kingdom, is seeking a Senior IT Technician to support a diverse client portfolio within a fast-moving MSP environment. You will be the first technical contact delivering exceptional support and resolving hardware, software and network incidents.

You will visit client premises for troubleshooting, upgrades and maintenance, manage tickets within SLAs, and keep stakeholders informed.

Qualifications

• Five+ years of relevant industry experience.
• Practical experience with Cyber Essentials and GDPR standards.
• Experience using Intune and remote monitoring tools.

Responsibilities

• Deliver exceptional customer support as the first point of technical contact.
• Resolve hardware, software and network-related incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage support tickets within agreed service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Skills

Customer support

Networking

Windows Server

Intune management

Remote monitoring

Documentation

Communication

Tools

Intune

Cyber Essentials

Job description

Emplyfy, a technology services provider in the United Kingdom, is seeking a Senior IT Technician to support a diverse client portfolio within a fast-moving MSP environment. You will be the first technical contact delivering exceptional support and resolving hardware, software and network incidents.

You will visit client premises for troubleshooting, upgrades and maintenance, manage tickets within SLAs, and keep stakeholders informed.