Senior IT Technician — MSP, Remote Monitoring & 40 Paid Days

Emplyfy; Addlestone; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days holiday per year

Job summary

Emplyfy, a technology services provider, is seeking a Senior IT Technician to support a diverse client portfolio within a fast-moving MSP environment. You will be the first point of contact, delivering exceptional technical support and addressing incidents across hardware, software, and networks.

The role involves on-site client visits, managing tickets, contributing to projects, and maintaining documentation.

Qualifications

• Minimum 5 years of relevant IT experience in MSP/tech services.
• Hands-on experience with Cyber Essentials and GDPR requirements.
• Proficient in device management and remote monitoring.
• Strong networking knowledge and Windows Server security administration.
• Experience supporting Windows and Apple devices.

Responsibilities

• Deliver first-line technical support to clients.
• Resolve hardware, software and network incidents.
• Attend client premises for troubleshooting, upgrades and maintenance.
• Process and manage tickets within service levels.
• Keep stakeholders informed of progress and resolutions.
• Escalate urgent matters when necessary.
• Monitor customer systems and infrastructure health.
• Maintain technical records and documentation.
• Assist with planned projects and deployments.
• Respond to high-priority support requests.

Skills

5+ years of experience

Cyber Essentials & GDPR

Intune device management

Remote monitoring tools

Networking background

Windows Server security & policy

Communication & client-facing

Windows & Apple devices

Tools

Intune

Remote monitoring tools

Job description

Emplyfy, a technology services provider, is seeking a Senior IT Technician to support a diverse client portfolio within a fast-moving MSP environment. You will be the first point of contact, delivering exceptional technical support and addressing incidents across hardware, software, and networks.

The role involves on-site client visits, managing tickets, contributing to projects, and maintaining documentation.