Senior IT Systems Engineer: Cloud & Service Desk Lead

Alexander Mae (Bristol) Ltd; Newport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is assisting a client in Newport, UK, to find a Senior IT Systems Engineer. The role involves supporting a managed IT service desk and acting as a technical escalation point. Candidates should have strong skills in Azure platforms, cloud-based systems, and traditional server operating systems. The position focuses on technical support, training team members, and managing service desk operations. This is an exciting opportunity for those looking to leverage their IT expertise in a dynamic environment.

Qualifications

• Experience in providing technical support through service tickets.
• Familiarity with vulnerability management and patching.
• Ability to train non-technical staff on support issues.

Responsibilities

• Act as a technical escalation point to the IT service desk.
• Assist with pre-sales technical support.
• Provide technical support via tickets and emails.

Skills

Azure platform expertise

Cloud-based systems knowledge

Server operating systems

Technical escalation point experience

Job description

A recruitment agency is assisting a client in Newport, UK, to find a Senior IT Systems Engineer. The role involves supporting a managed IT service desk and acting as a technical escalation point. Candidates should have strong skills in Azure platforms, cloud-based systems, and traditional server operating systems. The position focuses on technical support, training team members, and managing service desk operations. This is an exciting opportunity for those looking to leverage their IT expertise in a dynamic environment.