Systems Support Engineer

Allscreens Nationwide Ltd; Hythe; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

20 days annual leave

Christmas shutdown

Cycle to work scheme

Death in Service

Company pension scheme

Free parking onsite

Job summary

New Appointments Group is seeking an IT Support Technician for a Folkestone-based role. You will maintain day-to-day IT systems, support colleagues, and ensure smooth operation of internal software and hardware.

Responsibilities include provisioning new users, troubleshooting issues, documenting systems, and generating reports from SQL. You will develop and implement lightweight solutions using C# and .NET where appropriate.

Qualifications

• Knowledge of MS Office, 365, Active Directory and Windows 10/11 is required.
• Strong problem solving and attention to detail.
• Good organisational skills and ability to prioritise tasks.
• Strong written and verbal communication skills.
• IT Support - software/windows installation and troubleshooting.
• Network management incl. cabling, firewalls, VLANs and routing/wireless.
• Server management - VMware and Windows virtualization.
• Programming - C#, .NET, ASP WebForms/WinForms.
• Database - SQL Server, data interrogation and reporting.
• Ticketing systems experience.

Responsibilities

• Perform IT admin tasks on clients, servers and infrastructure.
• Commission new users, including their computers and setup.
• Troubleshoot issues with end users and infrastructure components.
• Participate in research and development of new systems.
• Generate documentation for existing and new systems across the company.
• Provide support for end users across the business.
• Assess issues and implement corrections.
• Recommend purchases to enhance IT department and business.
• Develop and implement solutions using C# and .NET.
• Produce reports from SQL.

Skills

MS Office

Active Directory

Windows 10/11

Attention to detail

Organisational skills

Prioritisation

Communication skills

IT support

Networking

VMware

SQL reporting

C# / .NET

WinForms/WebForms

Ticketing systems

Tools

VMware

SQL Server

ASP.NET

WinForms

Job description

Location: Folkestone (you will need to drive and have your own transport due to location)

Hours: Monday to Friday, with an early finish on Fridays!

The role:

You will be responsible for supporting the smooth and effective operation of the company's IT systems. The role will predominantly focus on providing day‑to‑day IT support, ensuring that internal systems are maintained and that colleagues across the business can use them with ease.

• 20 days annual leave, increasing with service + bank holidays
• Christmas shutdown
• Cycle to work scheme
• Death in Service
• Company pension scheme
• Free parking onsite

Key responsibilities would be:

• Performing IT admin tasks on clients, servers and infrastructure
• Commission new users, including their computers and getting them set up
• Troubleshooting issues with end users and infrastructure components
• Participate in the research and development of new systems
• Generate documentation for existing and new systems across the company
• Provide support for end users across the business
• Assess issues and proactively suggest and implement corrections
• Recommend purchases available to enhance the IT department and business
• Develop and implement solutions, using C# and .NET
• Produce reports from SQL

Experience and skills required:

• Knowledge of MS systems such as Office, 365, Active Directory and Windows (10/11)
• Strong attention to detail and problem solving skills
• Good organisational skills and the ability to prioritise tasks
• Strong communication skills, written and verbal
• IT Support - Software/Windows installation and troubleshooting
• Network Management - cabling, firewalls, VLANS and routing and wireless
• Server Management - VMWare, Windows and virtualisation
• Programming - ideally C#, .NET and ASP WebForms/WinForms
• Database - SQL server, data interrogation and reporting
• Job Management - ticketing systems

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. New Appointments Group acts as an Employment Agency for permanent roles and as an Employment Business for temporary roles.