Senior IT Support Lead – London Office (On-site)

Larbey Evans Ltd; Greater London; On-site; GBP 55,000 - 65,000; Full time

Job summary

A top-tier US law firm in London seeks a Senior Technology Support Analyst to oversee IT support operations. The role includes providing first and second-line support, managing technical issues, and mentoring junior staff. Ideal candidates will have prior IT experience, organizational skills, and a strong client service focus. The position offers a salary up to £65,000, standard office hours, and various benefits, including gym membership contributions and wellbeing support.

Benefits

£400 annual gym membership contribution

Neurodiversity support packages

Confidential wellbeing, legal guidance, and financial support benefits

Qualifications

• Experience working in an IT role within an office environment.
• Ability to manage multiple priorities and end-to-end tasks.
• Strong client service skills and positive stakeholder management.

Responsibilities

• Provide on-site first and second-line support.
• Act as escalation point for complex technical issues.
• Assist the Regional IT Manager with team workload and ticket queues.
• Maintain the hardware inventory for the London office.
• Deploy firm-standard laptops as per procedures.
• Support mobile devices under Intune management.
• Support audio-visual systems and training.

Skills

Technical support

Client service skills

Organisational skills

Job description

A top-tier US law firm in London seeks a Senior Technology Support Analyst to oversee IT support operations. The role includes providing first and second-line support, managing technical issues, and mentoring junior staff. Ideal candidates will have prior IT experience, organizational skills, and a strong client service focus. The position offers a salary up to £65,000, standard office hours, and various benefits, including gym membership contributions and wellbeing support.