Senior IT Support Engineer (Windows, 365 & Networking)

Sumer; Worthing; On-site; GBP 28,000 - 42,000; Full time

Job summary

A professional services group in Worthing is seeking an IT Support Specialist to deliver second line troubleshooting, manage user lifecycle processes, and administer services like Active Directory and Microsoft 365. The ideal candidate will possess strong problem-solving skills, multitask efficiently, and demonstrate exceptional communication abilities. This role requires collaboration with both internal teams and external partners, contributing to a user-focused technology environment. An inclusive culture is a priority at our company.

Responsibilities

• Deliver second line troubleshooting for laptops, desktops, and applications.
• Manage user lifecycle processes including onboarding and permissions updates.
• Administer Active Directory and Microsoft 365 services.
• Support maintenance of servers and local infrastructure.
• Troubleshoot networking issues including DNS, DHCP, VPN.
• Assist with vulnerability management and security alerts.
• Coordinate with third-party vendors to resolve technical issues.

Skills

Demonstrated experience in IT support

Problem-solving capabilities

Proven troubleshooting experience

Exceptional communication and interpersonal skills

Strong multitasking abilities

Proactive and adaptable approach

Tools

Windows

Microsoft 365

Active Directory

Qualys

Job description

A professional services group in Worthing is seeking an IT Support Specialist to deliver second line troubleshooting, manage user lifecycle processes, and administer services like Active Directory and Microsoft 365. The ideal candidate will possess strong problem-solving skills, multitask efficiently, and demonstrate exceptional communication abilities. This role requires collaboration with both internal teams and external partners, contributing to a user-focused technology environment. An inclusive culture is a priority at our company.