Frontline IT Support Specialist: Windows & 365 On-Site

Xpertise Recruitment; Nottingham; On-site; GBP 32,000 - 34,000; Full time

Job summary

A leading recruitment agency in Nottingham is seeking a proactive IT Support Specialist to provide 1st and 2nd line support to over 130 users. The successful candidate will work in a dynamic environment, managing IT queries, maintaining hardware, and using Microsoft 365 applications. Key responsibilities include logging support calls and managing IT infrastructure, ensuring effective operations. A passion for helping others and a detail-oriented nature are essential. The role offers opportunities for learning and growth in an enthusiastic atmosphere.

Qualifications

• Experienced in providing technical support for 130+ users.
• Proven ability with Microsoft 365 applications and systems.
• Familiar with ITSM ticketing systems and Cyber Security principles.

Responsibilities

• Provide broad technical support in a fast-paced environment.
• Log support calls accurately in the ITSM system.
• Manage hardware and software requirements for IT infrastructure.
• On-board/off-board employees as needed.

Skills

1st and 2nd line IT support

Microsoft 365 applications

Basic networking principles (DNS & DHCP)

ITSM systems/solutions

ITIL foundations awareness

Cyber Security

Problem-solving

Detail-oriented and organized

Job description

A leading recruitment agency in Nottingham is seeking a proactive IT Support Specialist to provide 1st and 2nd line support to over 130 users. The successful candidate will work in a dynamic environment, managing IT queries, maintaining hardware, and using Microsoft 365 applications. Key responsibilities include logging support calls and managing IT infrastructure, ensuring effective operations. A passion for helping others and a detail-oriented nature are essential. The role offers opportunities for learning and growth in an enthusiastic atmosphere.