Senior IT Support Engineer: Windows & Microsoft 365 Pro

Vallum Associates; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

An established IT consulting firm in the United Kingdom seeks a Senior Information Technology Support Engineer. This role involves providing support for business systems and managing the IT Helpdesk. Ideal candidates will have 3-5 years of experience in IT support with deep knowledge of Windows 11, Active Directory, and Microsoft 365. Strong troubleshooting skills and excellent communication abilities are essential. The position is full-time and offers opportunities for professional growth within a collaborative team environment.

Qualifications

• 3–5 years experience in an IT support role handling 1st–3rd line issues.
• Strong understanding of Windows 11 deployment and troubleshooting.
• Proficiency with Active Directory and Windows Server administration.

Responsibilities

• Provide desktop support for business systems and applications.
• Manage IT Helpdesk incidents and ensure SLA compliance.
• Deploy and configure desktops, laptops, and peripherals.

Skills

1st–3rd line IT support

Windows 11 troubleshooting

Active Directory management

Microsoft 365 support

Network troubleshooting

IT security best practices

Audio-visual systems support

Organisational skills

Interpersonal skills

Eager to learn new technologies

Job description

An established IT consulting firm in the United Kingdom seeks a Senior Information Technology Support Engineer. This role involves providing support for business systems and managing the IT Helpdesk. Ideal candidates will have 3-5 years of experience in IT support with deep knowledge of Windows 11, Active Directory, and Microsoft 365. Strong troubleshooting skills and excellent communication abilities are essential. The position is full-time and offers opportunities for professional growth within a collaborative team environment.