Helpdesk Support Engineer 1st/2nd Line Windows & Office 365

Sharepoint Guidance Ltd; St Leonards; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic technology solutions provider in St Leonards seeks a 1st/2nd Line Support Engineer. The role requires extensive knowledge of Windows 10, Office 365, and various networking technologies. Candidates will handle client support calls, perform scheduled maintenance, and ensure network security. This is an excellent opportunity for career growth within an established, rapidly growing company. If interested, apply to connect with our consultants and explore this opportunity further.

Qualifications

• Experience with Windows 10 and previous Windows Operating Systems.
• Familiarity with Microsoft Office products including Office 365.
• Industry qualifications, ideally Microsoft MTA.

Responsibilities

• Accurately record all support calls in the ticket management system.
• Proactively monitor email support queues.
• Carry out scheduled maintenance and updates.
• Understand and implement best practices for network security.
• Maintain professionalism in all client interactions.
• Liaise with third-party vendors and prepare hardware for delivery.
• Assist with hardware deployment and visit client sites.

Job description

A dynamic technology solutions provider in St Leonards seeks a 1st/2nd Line Support Engineer. The role requires extensive knowledge of Windows 10, Office 365, and various networking technologies. Candidates will handle client support calls, perform scheduled maintenance, and ensure network security. This is an excellent opportunity for career growth within an established, rapidly growing company. If interested, apply to connect with our consultants and explore this opportunity further.