2nd Line IT Support – Windows & 365 Specialist (Birmingham)
Computerworld Personnel Ltd
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Job summary
Computerworld Personnel Ltd. is seeking a Second Line IT Support professional in Birmingham to join its IT team.
You will provide 2nd line support across hardware, software and Microsoft 365, and assist with infrastructure, security and IT projects in a modern Microsoft environment. The successful candidate will have strong knowledge of Windows 10/11 and Microsoft 365, experience with Active Directory, Entra ID and Exchange Online, plus a solid understanding of TCP/IP, DNS and VPNs.
Qualifications
- Experience with Windows 10/11 and Microsoft 365.
- Experience with Active Directory, Entra ID and Exchange Online.
- Good understanding of TCP/IP, DNS and VPNs.
- Experience supporting end-user devices.
- Strong troubleshooting and problem-solving skills.
- Experience with Intune, Hyper-V/VMware and Backup and Disaster Recovery Technologies would be desirable.
Responsibilities
- Provide 2nd line support for hardware, software and Microsoft 365 issues.
- Troubleshoot desktop, networking, printer and remote access problems.
- Support Active Directory, Entra ID, Exchange Online and Teams.
- Assist with server, cloud and network administration.
- Support software deployments, upgrades and IT projects.
- Apply security updates and assist with cyber security initiatives.
- Maintain accurate documentation and deliver excellent customer service.
Skills
Tools
Job description
Computerworld Personnel Ltd. is seeking a Second Line IT Support professional in Birmingham to join its IT team.
You will provide 2nd line support across hardware, software and Microsoft 365, and assist with infrastructure, security and IT projects in a modern Microsoft environment. The successful candidate will have strong knowledge of Windows 10/11 and Microsoft 365, experience with Active Directory, Entra ID and Exchange Online, plus a solid understanding of TCP/IP, DNS and VPNs.
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