Senior IT Support Engineer - Networking & Cloud

Adria Solutions; Lancashire; On-site; GBP 45,000 - 65,000; Full time

Job summary

Adria Solutions in Manchester is seeking a Senior IT Support Engineer responsible for escalating and resolving complex issues across networking, infrastructure and Microsoft cloud services.

You will own escalated tickets from start to finish, troubleshoot DHCP, DNS, VLANs, routing and switching, and provide guidance to 1st line staff while maintaining clear documentation. This hands-on role requires strong communication and a methodical approach to problem solving.

Qualifications

• Senior IT support / infrastructure experience in 2nd/3rd line engineering.
• Strong networking fundamentals with DHCP, DNS, VLANs, routing and switching.
• Hands-on with Juniper devices and Palo Alto firewalls; administration of AD, Entra ID, M365 and Intune.
• Clear communication and ability to guide 1st line colleagues, documenting investigations.

Responsibilities

• Own escalated technical issues from investigation to resolution.
• Troubleshoot networking across DHCP, DNS, VLANs, routing and switching.
• Administer and support Active Directory, Entra ID, Microsoft 365 and Intune.
• Support switching and firewall environments, including Juniper and Palo Alto technologies.
• Provide technical guidance to 1st line team and help colleagues develop troubleshooting skills.
• Maintain clear documentation of investigations, fixes and procedures.

Skills

Networking fundamentals

DHCP

DNS

VLANs

Routing

Switching

Active Directory

Entra ID

Microsoft 365

Intune

Juniper switching

Palo Alto firewall

Technical escalation

Documentation

Job description

Adria Solutions in Manchester is seeking a Senior IT Support Engineer responsible for escalating and resolving complex issues across networking, infrastructure and Microsoft cloud services.

You will own escalated tickets from start to finish, troubleshoot DHCP, DNS, VLANs, routing and switching, and provide guidance to 1st line staff while maintaining clear documentation. This hands-on role requires strong communication and a methodical approach to problem solving.