IT Support Engineer

Adria Solutions Ltd; Manchester; On-site; GBP 42,000 - 64,000; Full time

Job summary

Adria Solutions Ltd is seeking an experienced IT Support Engineer to become the most senior engineer in the IT support team. You will own complex issues and act as the escalation point across networking, infrastructure and Microsoft cloud services.

This hands-on role requires a methodical approach to troubleshooting and the ability to see problems through to resolution, while guiding 1st line colleagues and maintaining thorough documentation of investigations and fixes.

Qualifications

• . Senior IT support or 2nd/3rd line engineering experience.
• . Strong networking fundamentals: DHCP, DNS, VLANs, routing and switching.
• . Administration experience across Active Directory and Microsoft 365 environment.
• . Experience with Entra ID and Intune.
• . Familiarity with Juniper switching and Palo Alto firewalls.
• . Clear communication and coaching for 1st line colleagues.

Responsibilities

• Own escalated technical issues from investigation to resolution.
• Troubleshoot networking across DHCP, DNS, VLANs, routing and switching.
• Administer and support Active Directory, Entra ID, Microsoft 365 and Intune.
• Support Juniper and Palo Alto firewall environments or equivalent platforms.
• Provide technical guidance to the 1st line team and document investigations.

Skills

Senior IT support

Networking

Active Directory

Entra ID

Microsoft 365

Intune

Juniper

Palo Alto firewalls

Documentation

Communication

Tools

Juniper

Palo Alto

Job description

Are you an experienced IT Support Engineer with strong networking skills and the confidence to take ownership of complex technical issues?

We're looking for a IT Support Engineer to become the most senior engineer within an IT support team. You'll act as the technical escalation point, support 1st line colleagues and resolve issues across networking, infrastructure and Microsoft cloud services.

This is a hands-on role for someone who combines sound technical knowledge with a structured approach to troubleshooting and sees problems through to resolution.

The role

• Own escalated technical issues, from initial investigation through to resolution.
• Troubleshoot networking problems across DHCP, DNS, VLANs, routing and switching.
• Administer and support Active Directory, Microsoft Entra ID, Microsoft 365 and Intune.
• Support switching and firewall environments, including Juniper and Palo Alto technologies or equivalent platforms.
• Provide technical guidance to the 1st line team, helping colleagues develop their troubleshooting skills.
• Maintain clear documentation of investigations, fixes and support procedures.

What you'll bring

• Experience in a senior IT support, infrastructure support or 2nd/3rd line engineering role.
• Strong networking fundamentals, with the ability to explain and troubleshoot DHCP, DNS, VLANs, routing and switching confidently.
• Hands-on experience with, or a good working understanding of, Juniper switching and Palo Alto firewalls. Experience with equivalent technologies will also be considered.
• Practical administration experience across Active Directory, Entra ID, Microsoft 365 and Intune.
• A logical, methodical approach to diagnosing faults and identifying root causes.
• Clear communication skills and the ability to support colleagues through technical challenges.
• Accountability for resolving issues and keeping users informed throughout.

The assessment process

The recruitment process includes a technical assessment covering networking fundamentals and troubleshooting. You'll need to demonstrate practical understanding and explain how you would approach real support scenarios.