IT Support Engineer - 2nd Line & Infrastructure

Adria Solutions Ltd; Manchester; Presencial; GBP 30.000 - 42.000; Jornada completa

Descripción de la vacante

Adria Solutions Ltd is recruiting an IT Support Engineer for Manchester. You will be the main escalation point for 1st Line and collaborate with a 2nd Line Technician on infrastructure support, improvements and incidents across a national branch network.

You’ll diagnose and resolve complex issues in Microsoft 365, Entra ID, Intune and Windows environments, while managing Intune Autopilot and NinjaOne. Experience with VMware VDI, Palo Alto/Juniper, and Veeam is desirable.

Formación

• Hands-on 2nd Line infra experience with a broad Windows environment.
• Strong customer service mindset and ownership of issues to resolution.
• Experience with infrastructure projects and change-control processes.

Responsabilidades

• Act as the primary escalation point for 1st Line support.
• Diagnose and resolve complex 2nd Line infrastructure issues.
• Support Microsoft 365, Exchange Online, Entra ID and Windows environments.
• Administer Intune, Autopilot and NinjaOne.
• Support VMware VDI across ~240 users in branch environment.
• Assist networks, firewalls and switches; work with Palo Alto/Juniper.
• Support Veeam backups and related infrastructure tech.
• Investigate root causes; contribute to IT transformation projects.
• Follow change-control and security processes; maintain docs.

Herramientas

Microsoft 365

Exchange Online

Entra ID

Intune

Autopilot

NinjaOne

VMware

VDI

Palo Alto

Juniper

Veeam

Keeper

Descripción del empleo

Adria Solutions Ltd is recruiting an IT Support Engineer for Manchester. You will be the main escalation point for 1st Line and collaborate with a 2nd Line Technician on infrastructure support, improvements and incidents across a national branch network.

You’ll diagnose and resolve complex issues in Microsoft 365, Entra ID, Intune and Windows environments, while managing Intune Autopilot and NinjaOne. Experience with VMware VDI, Palo Alto/Juniper, and Veeam is desirable.