IT Support Engineer - Manchester

Adria Solutions Ltd; Manchester; On-site; GBP 30,000 - 42,000; Full time

Job summary

Adria Solutions Ltd is recruiting an IT Support Engineer for Manchester. You will be the main escalation point for 1st Line and collaborate with a 2nd Line Technician on infrastructure support, improvements and incidents across a national branch network.

You’ll diagnose and resolve complex issues in Microsoft 365, Entra ID, Intune and Windows environments, while managing Intune Autopilot and NinjaOne. Experience with VMware VDI, Palo Alto/Juniper, and Veeam is desirable.

Qualifications

• Hands-on 2nd Line infra experience with a broad Windows environment.
• Strong customer service mindset and ownership of issues to resolution.
• Experience with infrastructure projects and change-control processes.

Responsibilities

• Act as the primary escalation point for 1st Line support.
• Diagnose and resolve complex 2nd Line infrastructure issues.
• Support Microsoft 365, Exchange Online, Entra ID and Windows environments.
• Administer Intune, Autopilot and NinjaOne.
• Support VMware VDI across ~240 users in branch environment.
• Assist networks, firewalls and switches; work with Palo Alto/Juniper.
• Support Veeam backups and related infrastructure tech.
• Investigate root causes; contribute to IT transformation projects.
• Follow change-control and security processes; maintain docs.

Tools

Microsoft 365

Exchange Online

Entra ID

Intune

Autopilot

NinjaOne

VMware

VDI

Palo Alto

Juniper

Veeam

Keeper

Job description

IT Support Engineer - Manchester

Our client is looking for an experienced IT Support Engineer to join an established IT team supporting around 500 employees across a national branch network.

This is a hands-on role where you'll become the main escalation point for 1st Line, while also working alongside an existing 2nd Line Technician on infrastructure support, technical issues and improvement projects.

We're looking for someone who combines strong technical ability with excellent customer service and takes ownership of problems through to resolution.

The Role

You’ll be responsible for:

• Acting as the primary technical escalation point for 1st Line.
• Diagnosing and resolving complex 2nd Line infrastructure and user issues.
• Supporting Microsoft 365, Exchange Online, Entra ID and Windows environments.
• Administering Intune, Autopilot and NinjaOne.
• Supporting VMware VDI across a branch environment of approximately 240 users.
• Supporting networks, firewalls and switches.
• Working with Palo Alto and Juniper technologies.
• Supporting Veeam backup and wider infrastructure technologies.
• Investigating root causes and preventing recurring issues.
• Contributing to infrastructure projects and the wider IT transformation programme.
• Working within formal change-control and security processes.
• Maintaining accurate technical documentation.

Technical Environment

Microsoft 365 Exchange Online Entra ID Intune Autopilot NinjaOne VMware VDI Palo Alto Juniper Veeam Keeper

You don't need to be an expert in every technology, but you'll need genuine hands-on 2nd Line experience and the ability to troubleshoot across a broad infrastructure environment.

About You

We're looking for someone with experience across areas such as:

• Microsoft 365 and Exchange Online
• Entra ID / Active Directory
• Intune and device management
• Windows support
• VMware / VDI
• Networking and troubleshooting
• Firewalls and switches
• Backup technologies
• Infrastructure troubleshooting and problem management

Experience with Palo Alto, Juniper, Veeam, NinjaOne and Autopilot would be advantageous.

Desirable

• ITIL knowledge or certification.
• ISO 27001 experience.
• Experience within a regulated environment.
• Understanding of incident, problem and change management.
• Experience working on infrastructure transformation projects.

The Recruitment Process

The process includes a practical technical assessment, giving you the opportunity to demonstrate how you approach real-world technical problems.

We're interested in how you actually work, not simply how well you interview.