IT Support Technician: Cloud & Networking (Manchester)

Birchwell Digital; Manchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

Birchwell Associates is seeking an IT Support Technician to join a Manchester-based team. You will provide first and second-line support across devices, Microsoft 365, and business systems, ensuring smooth daily operations.

You will troubleshoot Windows, Active Directory/Entra ID, networking and printing issues while maintaining clear ticket notes and documentation. A structured, user-focused communicator is essential.

Qualifications

• Commercial experience in IT support, service desk or technical support role.
• Good knowledge of Windows, Microsoft 365 and common desktop applications.
• Experience with Active Directory, Entra ID or user-account administration.
• Strong hardware, software and network troubleshooting skills.
• A helpful communication style and confidence supporting users with different technical abilities.
• A structured approach to prioritising tickets, documenting work and escalating issues.

Responsibilities

• Provide first and second-line support through tickets, phone, email and face-to-face contact.
• Set up, maintain and troubleshoot laptops, desktops, mobile devices and peripherals.
• Support Microsoft 365, user accounts, permissions and identity services.
• Assist with onboarding, offboarding, software installation and access requests.
• Troubleshoot connectivity, printing, VPN, network and core application issues.
• Maintain clear ticket notes, technical documentation and asset information.

Skills

Windows knowledge

Microsoft 365

Communication

Ticketing & support

Networking basics

Tools

Active Directory/Entra ID

VPN

Job description

Birchwell Associates is seeking an IT Support Technician to join a Manchester-based team. You will provide first and second-line support across devices, Microsoft 365, and business systems, ensuring smooth daily operations.

You will troubleshoot Windows, Active Directory/Entra ID, networking and printing issues while maintaining clear ticket notes and documentation. A structured, user-focused communicator is essential.