Senior IT Support Engineer: End-User & Infra Specialist

Teledyne FLIR; St Asaph; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Salary sacrifice pension

Employee Stock Purchase Plan

Free life assurance

Cycle to Work

Canteen & wellbeing programmes

Job summary

Teledyne Qioptiq is seeking a Senior IT Support Engineer to provide hands‑on end‑user, infrastructure and application support in a manufacturing environment. You will act as a local escalation point, owning incidents through to resolution and contributing to security, compliance and technology refresh projects.

The role suits an experienced IT professional comfortable across 1st, 2nd and 3rd line boundaries, with strong Windows/M365 and AD expertise and the ability to operate in a fast paced

Qualifications

• 5 – 10 years’ progressive IT support experience, including substantial 2nd‑line work and exposure to 3rd‑line or infrastructure activities.
• Proven delivery of high‑quality support to enterprise users, both in person and remotely, with ownership of complex incidents.
• Strong Windows 10/11, Microsoft 365, Active Directory, Group Policy and Microsoft Entra ID knowledge.
• Practical understanding of endpoint management, application deployment, patching and device compliance.
• Sound networking knowledge, including TCP/IP, DNS, DHCP, Wi‑Fi, VPN and basic firewall concepts.
• Working knowledge of Windows Server, virtualisation, file services, permissions and backup monitoring.
• Experience with an ITSM platform such as ServiceNow and disciplined use of incident, request, change and knowledge processes.
• Ability to document technical procedures, interpret policies and audit requirements, and work effectively where the solution is not fully prescribed.
• Strong customer communication, prioritisation, problem‑solving and root‑cause analysis skills.
• Desirable experience Manufacturing, engineering, aerospace or defence‑sector IT support.
• CAD, time and attendance, environmental monitoring or operational/manufacturing technology support.
• SOX controls, vulnerability remediation, Cyber Essentials or comparable compliance activity.
• PowerShell scripting, awareness of Microsoft Azure or similar cloud services.
• Mentoring or coaching colleagues and contributing to continual service improvement.

Responsibilities

• Service and technical support Provide responsive on‑site and remote support for incidents and service requests, taking ownership through resolution or effective escalation.
• Endpoint, identity and infrastructure Administer Windows 10/11 devices and support Microsoft 365 services, including Outlook, Teams, SharePoint and OneDrive.
• Security, compliance and operational resilience Respond to endpoint security alerts and support cyber incident, vulnerability remediation and access‑control activities.
• Applications, manufacturing and projects Support local business applications such as CAD, time and attendance, environmental monitoring and shop‑floor systems, escalating to application owners where appropriate.

Skills

Windows 10/11

Microsoft 365

Active Directory

Group Policy

Microsoft Entra ID

Endpoint management

Networking basics

Windows Server

ITSM (ServiceNow)

Documentation & processes

Customer communication

PowerShell

Azure

Tools

ServiceNow

Job description

Teledyne Qioptiq is seeking a Senior IT Support Engineer to provide hands‑on end‑user, infrastructure and application support in a manufacturing environment. You will act as a local escalation point, owning incidents through to resolution and contributing to security, compliance and technology refresh projects.

The role suits an experienced IT professional comfortable across 1st, 2nd and 3rd line boundaries, with strong Windows/M365 and AD expertise and the ability to operate in a fast paced