On-Site IT Service Operations Engineer — End-User Support

Just Group plc; England; On-site; GBP 32,000 - 45,000; Full time

Benefits offered by this job

Private medical cover

Pension scheme

Life assurance

25 days annual leave

Birthday day off

Bonus scheme

Headspace access

Employee assistance

Job summary

Just Group plc is seeking a Service Operations Engineer to provide high-quality IT end-user support across devices, collaboration tools, and enterprise apps. You will handle incidents, maintain tickets, and collaborate with internal teams to improve service delivery.

The role requires ITIL knowledge, Windows 11, AD, and Microsoft 365 proficiency, with strong customer service. On-site at Canary Wharf, London, 35-hour week, with a competitive benefits package.

Qualifications

• Experience providing IT support within a service desk or service operations.
• ITIL Foundation certification or understanding of ITSM.
• Proficiency with Windows 11, AD, and Microsoft 365.
• Experience with laptops, printers, collaboration tools incl. Teams.
• Ability to diagnose, troubleshoot remotely and in person.
• Experience using ITSM platforms like ServiceNow.
• Knowledge of endpoint management and automation tools (SCCM, PowerShell).
• Strong communication and customer service skills.
• Proactive, with continuous improvement mindset and willingness to learn AI tools.

Responsibilities

• Deliver first and second-line technical support for end-user devices and workplace technology.
• Diagnose and resolve incidents and service requests per SLAs.
• Maintain ownership of tickets with updates and timely resolution.
• Support Windows, cloud services, networking, and enterprise apps.
• Configure, deploy, and maintain laptops, desktops, mobile devices, printers, and AV equipment.
• Collaborate with internal teams and third-party suppliers to resolve issues.
• Identify opportunities to improve processes and service delivery standards.
• Build professional relationships across all levels of the company.
• Contribute to team objectives and service improvement initiatives.
• Provide support across multiple office locations when required.

Skills

IT support experience

Service desk

Windows 11

Active Directory

Microsoft 365

ITIL Foundation

ServiceNow

SCCM

PowerShell

Customer service

Tools

ServiceNow

SCCM

PowerShell

Job description

Just Group plc is seeking a Service Operations Engineer to provide high-quality IT end-user support across devices, collaboration tools, and enterprise apps. You will handle incidents, maintain tickets, and collaborate with internal teams to improve service delivery.

The role requires ITIL knowledge, Windows 11, AD, and Microsoft 365 proficiency, with strong customer service. On-site at Canary Wharf, London, 35-hour week, with a competitive benefits package.