End User/Workplace Technology Engineer

DigiTech Resourcing; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A technology staffing agency is seeking an experienced Workplace Technology Engineer for a mid-senior level role in London. You will provide comprehensive IT support, manage devices, and oversee video conferencing tools. You should have a strong background in desktop support, knowledge of Microsoft products, and skills in automation. This full-time position offers a dynamic environment focused on improving user experiences with technology.

Qualifications

• Strong background in desktop/user support (L1–L3), ideally in a fast-paced environment.
• Solid knowledge of Windows 10/11 and Microsoft 365.
• Experience with identity/access management.
• Scripting knowledge and drive to automate.
• Excellent troubleshooting and customer service skills.

Responsibilities

• Resolve hardware, software, and access issues across Windows and Microsoft 365.
• Install, support, and optimise video conferencing tools.
• Deploy and manage endpoints using Microsoft Intune.
• Support SSO integrations using Microsoft Entra ID.
• Use PowerShell to automate tasks.
• Create guides and self-help content for users.
• Enforce security standards and work with the security team.

Skills

Desktop/user support experience

Knowledge of Windows 10/11

Experience with Microsoft Intune

Scripting knowledge (PowerShell)

Excellent troubleshooting skills

Communication skills

Problem-solving mindset

Tools

Microsoft Teams

Zoom

Microsoft 365

Microsoft Entra ID

Job description

Digitech are partnered with a prestigious Asset Management company and are looking for an experienced Workplace Technology Engineer to join their growing team. This is a full-scope role covering Level 1 to Level 3 support. You’ll work directly with end users across the business, providing responsive support, managing devices, and driving automation and process improvements.

You’ll also take ownership of video conferencing tools, identity integrations, and endpoint management. If you enjoy solving problems, automating tasks, and improving the way people work, this role is for you.

Responsibilities

• End-to-End IT Support: Resolve hardware, software, and access issues across Windows, Microsoft 365, and collaboration tools.
• Video Conferencing: Install, support, and optimise tools like Microsoft Teams, Zoom, and Yealink systems.
• Device & App Management: Deploy and manage endpoints using Microsoft Intune, including software updates, policies, and compliance.
• SSO & Identity: Support SSO integrations using Microsoft Entra ID, Azure Enterprise Apps, and protocols like SAML & SCIM.
• Automation & Scripting: Use tools like PowerShell to automate repetitive tasks and streamline support processes.
• Training & Documentation: Help users get the most out of Microsoft 365 tools and create useful guides, FAQs, and self-help content.
• Security & Compliance: Enforce security standards like MFA, encryption, and remote wipe, working closely with the security team.

Skills required

• Strong background in desktop/user support (L1–L3), ideally in a fast-paced or corporate environment.
• Solid knowledge of Windows 10/11, Microsoft 365, and common collaboration tools.
• Experience with Microsoft Intune, Azure AD / Entra ID, and identity/access management.
• Scripting knowledge (PowerShell or similar) and a drive to automate.
• Excellent troubleshooting, communication, and customer service skills.
• A proactive, solution-focused mindset with a genuine interest in tech and innovation.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology