Senior Site Engineer - Level 2/3

Morgan McKinley; Derry/Londonderry; On-site; GBP 28,000 - 42,000; Full time

Job summary

Morgan McKinley is seeking an experienced Senior Site Engineer - Level 2/3 to deliver hands‑on IT support in a busy onsite environment. You will assist users with day‑to‑day tech issues, deploy IT equipment, and collaborate with IT teammates to maintain service levels.

The role emphasizes troubleshooting, configuring desktops and peripherals, and supporting Microsoft 365 apps. Strong communication and documentation are essential for success on this site.

Qualifications

• Experience in onsite IT support or service desk.
• Strong troubleshooting across hardware and software.
• Knowledge of Windows operating systems and Microsoft 365.
• Experience with IT ticketing systems and incident management.
• Understanding networking basics and connectivity issues.
• Excellent customer service and communication skills.
• Ability to manage competing priorities and work independently.
• Structured, methodical approach to problem solving.
• Accurate documentation and asset tracking.

Responsibilities

• Provide first and second-line onsite IT support to users.
• Diagnose and resolve hardware, software and connectivity issues.
• Install, configure and maintain desktops, laptops, monitors, printers and other IT peripherals.
• Set up and deploy new computers and IT equipment for users.
• Support user onboarding, equipment moves and changes.
• Carry out hardware replacements, upgrades and troubleshooting.
• Support IT rollouts, refresh projects and equipment upgrades.
• Assist with Microsoft Windows and Microsoft 365‑related issues.
• Support users with applications including Outlook, Teams and Office applications.
• Assist with Active Directory user and account‑related tasks.
• Manage and update incidents and service requests through the IT service management/ticketing system.
• Ensure tickets are accurately documented and progressed within agreed SLAs.
• Maintain accurate records of IT assets and equipment.
• Liaise with third‑party suppliers and external support teams where required.
• Provide clear and professional communication to users throughout the resolution process.
• Follow IT policies, procedures and security standards.
• Escalate more complex technical issues to the appropriate resolver teams.
• Support general site IT infrastructure and connectivity activities where required.

Skills

Onsite IT support

Hardware troubleshooting

Windows OS

Microsoft 365

Active Directory

IT ticketing

Networking basics

Customer service

Documentation

Communication skills

Independent work

Problem solving

Job description

We are looking for an experienced and customer-focused Senior Site Engineer - Level 2/3 to provide hands‑on IT support within a busy onsite environment. The successful candidate will be responsible for supporting users with day‑to‑day technical issues, maintaining and deploying IT equipment, resolving hardware and software incidents, and ensuring a high level of service across the site. This is a hands‑on role suited to someone who enjoys working directly with users, troubleshooting technical issues and being part of a wider IT support team.

Responsibilities

• Provide first and second-line onsite IT support to users.
• Diagnose and resolve hardware, software and connectivity issues.
• Install, configure and maintain desktops, laptops, monitors, printers and other IT peripherals.
• Set up and deploy new computers and IT equipment for users.
• Support user onboarding, equipment moves and changes.
• Carry out hardware replacements, upgrades and troubleshooting.
• Support IT rollouts, refresh projects and equipment upgrades.
• Assist with Microsoft Windows and Microsoft 365‑related issues.
• Support users with applications including Outlook, Teams and Office applications.
• Assist with Active Directory user and account‑related tasks.
• Manage and update incidents and service requests through the IT service management/ticketing system.
• Ensure tickets are accurately documented and progressed within agreed SLAs.
• Maintain accurate records of IT assets and equipment.
• Liaise with third‑party suppliers and external support teams where required.
• Provide clear and professional communication to users throughout the resolution process.
• Follow IT policies, procedures and security standards.
• Escalate more complex technical issues to the appropriate resolver teams.
• Support general site IT infrastructure and connectivity activities where required.

Required Skills

• Previous experience working in an onsite IT support, desktop support or service desk environment.
• Strong troubleshooting skills across hardware and software.
• Good knowledge of Windows operating systems.
• Experience supporting Microsoft 365 and standard Microsoft applications.
• Experience working with laptops, desktops, printers and other IT peripherals.
• Experience using an IT ticketing/service management system.
• Good understanding of networking fundamentals, including connectivity and basic troubleshooting.
• Strong customer service and communication skills.
• Ability to work independently and manage competing priorities.
• A structured and methodical approach to problem solving.
• Good attention to detail and accurate documentation skills.

Preferred Skills

• Experience with Active Directory.
• Experience supporting Intune or other endpoint management solutions.
• Experience with hardware deployment and IT rollouts.
• Knowledge of ITIL/service management processes.
• Experience working within an enterprise or multi‑site environment.
• Previous experience working with third‑party suppliers and support partners.