Senior Information Technology Support Engineer

Vallum Associates; England; On-site; GBP 35,000 - 50,000; Full time

Job summary

An established IT consulting firm in the United Kingdom seeks a Senior Information Technology Support Engineer. This role involves providing support for business systems and managing the IT Helpdesk. Ideal candidates will have 3-5 years of experience in IT support with deep knowledge of Windows 11, Active Directory, and Microsoft 365. Strong troubleshooting skills and excellent communication abilities are essential. The position is full-time and offers opportunities for professional growth within a collaborative team environment.

Qualifications

• 3–5 years experience in an IT support role handling 1st–3rd line issues.
• Strong understanding of Windows 11 deployment and troubleshooting.
• Proficiency with Active Directory and Windows Server administration.

Responsibilities

• Provide desktop support for business systems and applications.
• Manage IT Helpdesk incidents and ensure SLA compliance.
• Deploy and configure desktops, laptops, and peripherals.

Skills

1st–3rd line IT support

Windows 11 troubleshooting

Active Directory management

Microsoft 365 support

Network troubleshooting

IT security best practices

Audio-visual systems support

Organisational skills

Interpersonal skills

Eager to learn new technologies

Job description

Senior Information Technology Support Engineer

Key Responsibilities

• Provide 1st–3rd line desktop support for business systems, applications, and end‑user devices.
• Serve as the first point of contact for the IT Helpdesk, managing incidents and ensuring SLA compliance.
• Deploy, configure, and maintain desktops, laptops, printers, and peripherals.
• Install, update, and troubleshoot software, patches, and security updates within Windows environments.
• Manage Active Directory, including Users, Groups, OUs, Group Policy, NTFS Permissions, and DFS.
• Administer and support the Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint).
• Support Windows Server services, including DHCP, DNS, print services, and DFS.
• Assist with network troubleshooting (VLANs, TCP/IP, LAN/WAN, Wi‑Fi, switches, routers, VPN configurations).
• Provide support for audio‑visual equipment and meeting room technology.
• Maintain accurate IT asset tracking for mobiles, laptops, and PCs.
• Produce and maintain technical documentation for processes, configurations, and troubleshooting steps.

Skills, Experience & Attributes

• 3–5 years experience in an IT support role handling 1st–3rd line issues.
• Strong understanding of Windows 11 deployment, maintenance, and troubleshooting.
• Proficiency with Active Directory, Group Policy, and Windows Server administration.
• Experience supporting Microsoft 365 Apps and hybrid environments (Exchange Online, Teams, OneDrive).
• Solid troubleshooting skills for network connectivity, TCP/IP, VLANs, VPNs, and general networking issues.
• Basic knowledge of IT security best practices, endpoint protection, and compliance.
• Experience supporting AV systems and meeting room technologies.
• Strong organisational skills with ability to prioritise tasks and manage incidents efficiently.
• Excellent interpersonal and communication skills; comfortable in a client‑facing, service‑oriented role.
• Demonstrated eagerness to learn and adopt new technologies across IT infrastructure.
• Ability to work both independently and collaboratively within a global IT team.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Information Technology

Industries: IT Services and IT Consulting