Field IT Technician: End-User & VIP Support

Teceze; Manchester; On-site; GBP 33,000 - 52,000; Part time

Job summary

Teceze is seeking a freelance IT support professional for an immediate backfill role in Manchester. The job covers field IT support, end-user device troubleshooting, and on-site hardware, network, and AV support across busy engineering and lab environments.

You will handle asset management, imaging, stock control, and incident handling, coordinating with vendors and ensuring VIP and critical incident coverage where required.

Qualifications

• Immediate joiner for freelance/backfill role.
• Experience in field IT support and end-user device troubleshooting.
• Handling hardware replacement and OEM/warranty coordination is essential.

Responsibilities

• Field IT support and end-user device troubleshooting.
• Desktop/laptop/printer break-fix support.
• Hardware replacement and OEM/warranty coordination.
• Asset management, tagging, imaging, and related activities.
• Depot and stock management.
• Smart Hands support for engineering environments.
• Network, LAN/WAN and connectivity support.
• Conference room, AV, and VVIP support.
• Server room and network Smart Hands support.
• Local printer support.
• Incident and Service Request management.
• Vendor coordination and dispatch-site support.
• Cybersecurity and vulnerability on-site support.
• Knowledge Article, SOP, and site-specific documentation.
• VIP support and critical incident handling.

Skills

IT support

End-user support

Hardware troubleshooting

Vendor coordination

Tools

Printer maintenance tools

Job description

Teceze is seeking a freelance IT support professional for an immediate backfill role in Manchester. The job covers field IT support, end-user device troubleshooting, and on-site hardware, network, and AV support across busy engineering and lab environments.

You will handle asset management, imaging, stock control, and incident handling, coordinating with vendors and ensuring VIP and critical incident coverage where required.