Senior IT Service Manager — Executive Liaison

Legal & General; Hove; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services company located in Hove is seeking a proactive Service Manager to ensure that IT services delivered by Group CTO meet or exceed SLAs and OLAs. The successful candidate will manage service governance, act as the liaison between business units and Group CTO, and deliver services cost-effectively. Strong skills in service management methodologies, relationship building, and conflict negotiation are essential for this role. The company offers a comprehensive benefits package and emphasizes a welcoming culture.

Benefits

Annual performance-related bonus plan

Generous pension contribution

Life assurance

Healthcare Plan

At least 25 days holiday

Electric car scheme

Discounts on products and services

Flexible working options

Qualifications

• Proven track record of building effective relationships.
• Experienced in Financial Services or regulated industries.
• Exceptional ability to lead change collaboratively.

Responsibilities

• Ensure that IT services meet SLAs and OLAs.
• Manage service governance and improvement.
• Act as a liaison between Group CTO and business units.
• Deliver services cost-effectively.

Skills

Service Management methodologies

Relationship building

Negotiating conflict

Leading change

Problem-solving

Education

ITIL Practitioner / Expert

ISO / IEC20000 certification

SIAM certification

COBIT certification

Job description

A leading financial services company located in Hove is seeking a proactive Service Manager to ensure that IT services delivered by Group CTO meet or exceed SLAs and OLAs. The successful candidate will manage service governance, act as the liaison between business units and Group CTO, and deliver services cost-effectively. Strong skills in service management methodologies, relationship building, and conflict negotiation are essential for this role. The company offers a comprehensive benefits package and emphasizes a welcoming culture.