Senior IT Operations Analyst

TSB Bank; City of Edinburgh; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A leading banking institution is seeking a Senior IT Operations Analyst to monitor core business services and enhance service availability. In this role, you will utilize your problem-solving skills and technology monitoring experience to ensure high performance across applications and systems. Excellent communication and relationship management skills are essential as you engage with various levels within the organization and with IT suppliers. Flexible working arrangements are offered.

Benefits

Hybrid and flexible working arrangements

Attractive reward and benefits package

Diverse and collaborative working environment

Opportunities for career enrichment

Qualifications

• Ideally experience with various technology monitoring including application services, microservices, infrastructure, middleware.
• Excellent problem-solving abilities to address incidents and service situations.
• Effective communication skills to liaise with stakeholders and coordinate recovery teams.

Responsibilities

• Monitor the bank's core business services through industry leading toolsets.
• Ensure service observability is maximized and continually improved.
• Engage with IT and business at various levels.

Skills

Experience with technology monitoring

Problem-solving abilities

Effective communication skills

Proficiency in ITIL processes

Understanding of IT operations

Knowledge of change management processes

Exposure to banking services

Job description

Job Title: Senior IT Operations Analyst

Function: CIO, Cloud & Service Delivery

Contract Type: 12 Month Secondment

Salary: From £34200 + excellent benefits

Location: Edinburgh

Closing Date: 31 December 2025

The role involves monitoring the bank's core business services through industry leading toolsets and the ongoing development of these to ensure that service observability is maximised and continually improved. Inquisitive, problem-solving skills are required as the role involves the triage and reaction to anomalies within our technology to ensure applications, systems, infrastructure & services remain available to our customers and colleagues. You will be a part of a dedicated team of IT Operations Analysts & Snr Analysts who minimise the impact of incidents on business operations and maintain high service availability and performance standards in line with the bank's objectives. The role involves engagement at all levels within TSB, both IT and business, as well as with the bank's IT suppliers so excellent communications & relationship management skills are key. The role includes responsibility of decision making within the IT Operations team, acting as lead support and directing a team of analysts.

What you’ll bring

• Ideally experience with various technology monitoring including application services, microservices, infrastructure, middleware, networking & mainframe batch.
• Excellent problem-solving abilities to address incidents and service situations of varying complexity.
• Effective communication skills to liaise with stakeholders and coordinate technical recovery teams.
• Proficiency in ITIL service operation processes, particularly operations, incident and problem management., but not essential.
• Understanding of IT operations and infrastructure, including network, server, and application layers (beneficial).
• Knowledge of change management processes to minimise the risk of incident recurrence (beneficial).
• Previous technical exposure to banking related services (e.g. digital banking, ATM, Mainframe, distributed applications, citrix and payments) (beneficial).

What we offer in return

• Hybrid and flexible working arrangements to support a healthy work/life balance.
• An attractive reward and benefits package through myTSB, giving you more of what matters to you.
• A diverse, energising, and collaborative working environment.
• A career that’s enriching and full of opportunities.

Selection process

There will likely be a 30-minute informal, exploratory chat with the Hiring Manager followed by a structured interview via Teams with the Hiring Manager plus another member of the team. Here are some of the questions you’ll be asked at interview:

• What do you need from your work environment to really thrive?
• How have you successfully worked with a group of people whose backgrounds, experience and ideas were very different to your own?
• When have you successfully gained the commitment of different stakeholders who held opposing views to your own?
• How will you identify any potential gaps in your knowledge in relation to TSB and the role and how will you go about addressing these?

So if this sounds up your street, come join our team, we make things happen!

Inclusion matters at TSB

We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day.

Not sure you meet every requirement?

TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered. Please also let us know what adjustments you’d benefit from throughout our process.